Yuritzi Castillo
Chicago,IL
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at La Michoacana Premium. Skilled in staff training and conflict resolution, achieving a harmonious work environment. Excelled in roles requiring customer service excellence and operational efficiency, demonstrating significant multitasking abilities and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
La Michoacana Premium
06.2021 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Restaurant Hostess
CULICHITOWN
05.2019 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
English Language
Oakton Community College
Des Plaines, ILHigh School Diploma -
William Howard Taft
Chicago, IL06.2019
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Inventory control
- Staff training
- Employee motivation
- Staff evaluation
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Supervisor of Operations
La Michoacana Premium
06.2021 - Current
Restaurant Hostess
CULICHITOWN
05.2019 - 03.2020
English Language
Oakton Community College
High School Diploma -
William Howard Taft
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