Yurkis Rodriguez Rodriguez
Las Vegas,Nevada
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host and Cashier
El Caporal
01.2019 - 01.2020
- Practiced and improved language skills and cultural adaptation
- Ensured customers had a good experience from the moment they stepped in
- Managed cash and processed transactions accurately
- Provided excellent customer service and addressed customer inquiries
Server and Bartender
Plaza Azteca
01.2020 - 01.2020
- Served and bartended in a high-volume, fast-paced environment
- Prioritized customer service and ensured customer satisfaction
- Excelled in handling cash and solving problems quickly
- Memorized customer preferences and needs
Bartender
Cities Bar and Grill
04.2021
- Transitioned to bartending full-time, focusing on customer service
- Handled high volumes of customers efficiently
- Maintained cleanliness and organization behind the bar
- Showed excellent energy and positivity in interactions with customers
- Adapted well to different environments and customer needs
- Managed challenging customers effectively
- Demonstrated speed, focus, and reliability
- Developed a huge knowledge of cocktails
Bar Manager
Cities Bar and Grill
01.2021 - 01.2023
- Promoted to bar manager due to performance and dedication
- Managed bar operations and supervised staff
- Ensured high standards of customer service and satisfaction
- Organized and maintained inventory and supplies
- Created schedules, ordered supplies, and planned specials and events
- Took care of social media and website management
- Organized and sold events for celebrities invited to the venue
- Tracked sales and profits, finding ways to be more profitable
General Manager
Cities Bar and Grill
01.2023 - 01.2025
- Oversaw all aspects of the restaurant and lounge’s operations
- Led and motivated a team to deliver excellent customer service
- Implemented strategies to improve efficiency and profitability
- Managed schedules, orders, and events planning
- Managed over50 in-house employees and over30 third-party employees
- Managed capital in and out of business accounts
- Guided and trained employees for the best customer service and experience
- Ensured Serve Safe certification compliance
- Established efficient processes and systems to maximize productivity and increase customer satisfaction
- Handled customer complaints and resolved issues promptly, maintaining a high level of guest satisfaction
- Monitored inventory levels and negotiated with suppliers to reduce costs
- Managed multiple projects simultaneously within tight deadlines while maintaining quality standards
Education
Tourism Management
Collage Ignacio Agramonte
01.2017
High School - undefined
Maximo Gomez IT High School
01.2010
Skills
- Exceptional customer service skills
- Proficient in handling cash and transactions
- Strong problem-solving and quick decision-making abilities
- High energy and positive attitude
- Excellent memory for customer preferences
- Highly organized and clean
- Adaptable and responsible
- Effective leadership and team management
- Extensive knowledge of cocktails
- Experienced in social media and website management
- Ability to develop and execute long-term strategies
- Efficient project management
- Communication
- Coaching
- Fast learner
Certification
ServSafe certified
- ServSafe Food Handler's Certification
- State Driver's License
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
Cities Bar and Grill
01.2023 - 01.2025
Bartender
Cities Bar and Grill
04.2021
Bar Manager
Cities Bar and Grill
01.2021 - 01.2023
Server and Bartender
Plaza Azteca
01.2020 - 01.2020
Host and Cashier
El Caporal
01.2019 - 01.2020
Tourism Management
Collage Ignacio Agramonte
High School - undefined
Maximo Gomez IT High School
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