Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yury Gomez Correa

Bucaramanga ,SANTANDER

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Human Resources Assistant

High Sierra Pools
Newport News
04.2024 - 09.2024
  • Participated in job fairs and other recruitment events to source potential candidates.
  • Performed background checks on potential hires to ensure compliance with company standards.
  • Developed interview questions based on the position and company culture.
  • Ensured all necessary paperwork was completed accurately by the applicant after the job offer is accepted.
  • Recorded detailed notes of each interview to inform hiring decisions.
  • Coordinated J1 arrivals.
  • Assigning guards to apartments.
  • Lifeguard orientations.

Customer Service Representative

Webhelp
Bucaramanga
05.2023 - 03.2024
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Being in charge when the supervisor is off.
  • Provide feedback and coaching to the coworkers.
  • Follow communication procedures, guidelines, and policies.
  • Maintaining a record of customer interactions.

Retention Agent

Accedo Technologies
Bucaramanga
11.2022 - 05.2023
  • Identified potential areas of improvement for the retention process.
  • Assisted customers with inquiries regarding account information, billing and service-related issues.
  • Maintained detailed records of all interactions with customers in order to track progress on retention efforts.
  • Reviewed competitor offerings regularly in order to stay informed about industry trends and pricing structures.

Customer Service Representative

Accedo Technologies
Bucaramanga
10.2020 - 05.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.

Lifeguard

High Sierra Pools
Peabody, MA
  • Educated patrons about safe swimming practices through public announcements.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Prepared detailed incident reports following accidents or other incidents.
  • Assisted with orientation sessions for new lifeguards in training.
  • Responded quickly to medical emergencies in the pool area.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Performed regular cleaning and maintenance of pool equipment.

Education

Business Administration

Unidades Tecnologicas De Santader
Bucaramanga
12-2019

Skills

  • Problem-Solving
  • Communication
  • Faster learning
  • Responsible
  • Time management

Timeline

Human Resources Assistant

High Sierra Pools
04.2024 - 09.2024

Customer Service Representative

Webhelp
05.2023 - 03.2024

Retention Agent

Accedo Technologies
11.2022 - 05.2023

Customer Service Representative

Accedo Technologies
10.2020 - 05.2022

Lifeguard

High Sierra Pools

Business Administration

Unidades Tecnologicas De Santader

Similar Profiles

CREATE PROFILE
Yury Gomez Correa