Yushundra Lyons
Homestead,FL
Summary
Seasoned professional with a proven track record at the Transportation Security Administration, excelling in customer service and policy enforcement. Demonstrated integrity through rigorous security measures and adept at de-escalation, significantly enhancing air travel safety. Mentored new hires, showcasing leadership and adherence to SOPs, with a knack for efficient problem-solving and operational improvements.
Overview
15
15
years of professional experience
Work History
Transportation Security Officer
Transportation Security Adminstration
Miami, FL
08.2017 - Current
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Additional duties as acting LTSO at TSA-MIA include completing daily checks of supplies, Manager Summary Reports and Checkpoint Reporting Tool (CRT) data entry and resolving customer complaints and conducting concerns. Conducted and supervised fellow officers as Acting LTSO on a day-to-day basis to include equipment, personnel; scheduling and rotation of personnel. Prepared various types of communications such as briefings, checkpoint logs, reports, and documents.
- Assisted leadership with developing incident reports for Law Enforcement Officers (LEOs) and TSA Leadership.
- Coached and mentored new hires at TSA-MIA in correct application of screening procedures. Provided guidance and direction to officers that was not following SOP Procedures. Directed work of employees to include: setting priorities,assigning tasks; monitoring and evaluating performance, coaching and developing employee capabilities; Supervise TSO's as acting LTSO to ensure proper compliance of SOP procedures.
Security Officer
Allied Universal Security Services
Homestead, FL
12.2014 - 08.2017
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Cashier
Publix
Cutler Bay, FL
07.2009 - 04.2010
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Richmond Perrine Optimist
Miami, FL05-2010
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
Timeline
Transportation Security Officer
Transportation Security Adminstration
08.2017 - Current
Security Officer
Allied Universal Security Services
12.2014 - 08.2017
Cashier
Publix
07.2009 - 04.2010
High School Diploma -
Richmond Perrine Optimist