Yusileidi Ortiz
Tampa,FL
Summary
Hardworking and adaptable Certified Medical Assistant with hands-on experience in oncology care and a diverse background in customer service, sales, and management. Dedicated to continuous learning and committed to providing compassionate care. Known for strong administrative, relationship-building, and problem-solving abilities. Bilingual in English and Spanish, with experience in healthcare management, leadership, and patient advocacy.Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant
Bebionic Health
Tampa, FL
05.2024 - 09.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Established strong relationships with potential clients through consistent follow-up and personalized communication.
- Trained and mentored team members in best practices for lead generation, resulting in improved overall team performance.
- Elevated brand awareness among target audiences through strategic social media management and content creation initiatives.
Certified Medical Assistant (Oncology)
BayCare Health System
Tampa, FL
04.2023 - 05.2024
- Provided compassionate care to oncology patients, assisting with check-ins, vital signs, and treatment procedures
- Acted as a patient advocate, addressing concerns with sensitivity and ensuring a comfortable treatment experience
- Facilitated communication between patients and healthcare providers, including scheduling appointments and accessing treatment ports
- Maintained clean and organized environments, adhering to strict safety and hygiene protocols
- Stayed updated on advancements in oncology care, contributing to team success and patient outcomes.
Finance & Insurance Specialist
C&L Motors
Tampa, FL
06.2021 - 07.2022
- Explained finance, insurance, and extended warranty options to clients purchasing vehicles
- Ensured compliance with administrative processes and maintained detailed documentation
- Built positive relationships with customers, ensuring satisfaction and repeat business.
Sales Representative
JD Restorations
Tampa, FL
06.2020 - 06.2021
- Contacted potential clients and built long-term relationships, generating new business opportunities
- Provided customer support and maintained client records with accuracy
- Delivered exceptional service, resolving concerns and ensuring customer satisfaction.
Sales Manager
Cricket Wireless
Tampa, FL
12.2019 - 06.2020
- Recognized as top salesperson for 4 consecutive months
- Managed social media marketing campaigns and developed sales strategies to meet targets
- Handled escalations, resolved transaction issues, and maintained customer relationships.
Customer Service Associate
Barnes & Noble College
Tampa, FL
08.2019 - 10.2019
- Assisted customers with purchases, returns, and inquiries in a busy retail environment
- Handled cash transactions and maintained a clean, organized store environment.
Customer Service
Fresco y Más
Tampa, FL
09.2018 - 03.2019
- Assisted customers with questions and concerns, managed cash drawers, and ensured smooth store operations.
Customer Service
Altitude Trampoline Park
Tampa, FL
09.2017 - 06.2018
- Greeted guests, provided tours, and ensured a safe environment for children and families.
Education
Nuc University
Tampa, FL03-2026
College Degree in Medical Assisting -
Southern Technical College
Tampa, FL10.2022
High School Diploma -
Leto High School
Tampa, FL05.2020
Skills
- EMR & EHR Systems
- Phlebotomy & Vital Signs Monitoring
- Healthcare & Practice Management
- Patient Advocacy & Care Plans
- Sales & Negotiation
- Administrative & Organizational Skills
- Leadership & Supervising Experience
- Bilingual: Spanish & English
Certification
- Certified Clinical Medical Assistant (CCMA), 03/2023 - 03/2025, M3T5Q7X7, NHA
- Basic Life Support (BLS), 03/2022 - 03/2024
Timeline
Office Assistant
Bebionic Health
05.2024 - 09.2024
Certified Medical Assistant (Oncology)
BayCare Health System
04.2023 - 05.2024
Finance & Insurance Specialist
C&L Motors
06.2021 - 07.2022
Sales Representative
JD Restorations
06.2020 - 06.2021
Sales Manager
Cricket Wireless
12.2019 - 06.2020
Customer Service Associate
Barnes & Noble College
08.2019 - 10.2019
Customer Service
Fresco y Más
09.2018 - 03.2019
Customer Service
Altitude Trampoline Park
09.2017 - 06.2018
Nuc University
College Degree in Medical Assisting -
Southern Technical College
High School Diploma -
Leto High School
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