Yusleidy Choy
3240 W 12 Ave
Hialeah
Summary
Dynamic and results-driven professional with extensive experience in customer service and beverage preparation at Mangos Tropical Cafe. Proven ability to enhance customer satisfaction through suggestive selling and effective communication. Adept at maintaining a well-organized workspace while ensuring compliance with health regulations, contributing to a positive team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Mangos Tropical Cafe
01.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Beauty Advisor
Chanel
03.2021 - 01.2024
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Receptionist Administrator
Lotus Med Spa And Salon
03.2018 - 05.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Education
High School Diploma -
Guitera
Havana, Cuba Skills
Beverage preparation
Payment processing
Suggestive selling
Food service
Basic accounting
Menu memorization
Customer service
Certification
Tax preparer
Timeline
Bartender
Mangos Tropical Cafe
01.2023 - Current
Beauty Advisor
Chanel
03.2021 - 01.2024
Receptionist Administrator
Lotus Med Spa And Salon
03.2018 - 05.2023
High School Diploma -
Guitera
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