Hi, I’m
Yusleidy Fernandez
Miami,FL
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
10
years of professional experience
Work History
Macy's
Sales and Costumer Experience Manager
11.2022 - Current
Job overview
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Created a comprehensive onboarding program to expedite new hire integration into the company culture and processes.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
Macy's
Captain, RTW, Kids, Home Department
06.2022 - 11.2022
Job overview
- Improved customer satisfaction by effectively managing the home department team and addressing customer concerns promptly.
- Streamlined inventory management for a well-organized store layout, leading to increased sales and better product visibility.
- Enhanced employee performance with regular training sessions and performance evaluations, resulting in higher staff retention rates.
- Developed strong relationships with suppliers, negotiating favorable terms and securing high-quality merchandise at competitive prices.
Macy's
Captain Fine Jewelry
07.2020 - 09.2021
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Macy's
Captain RTW
08.2019 - 02.2020
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Macy's
Colleague Handbag Department
06.2018 - 08.2019
Job overview
- Enhanced client satisfaction by consistently delivering unique and functional handbag designs tailored to their needs.
- Boosted sales for clients by creating visually appealing and marketable handbag collections.
- Developed innovative design concepts, resulting in increased brand recognition and customer loyalty for clients.
Macy's
Jewelry, Commission Colleague
11.2015 - 06.2018
Job overview
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
- Enhanced jewelry assembly quality by utilizing precision tools and techniques for intricate designs.
- Expedited production timelines by streamlining assembly processes and prioritizing tasks efficiently.
Presidente Supermarkets
Cashier
02.2014 - 02.2015
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Miami Dade CollegeMiami, FL
Miami Senior High SchoolMiami, FL
High School Diploma
05.2012
Skills
- Relationship building
- Creative thinking
- Emotional intelligence
- Performance measurement
- Data analysis
- Service design thinking
- Time management
- Team leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales and Costumer Experience Manager
Macy's
11.2022 - Current
Captain, RTW, Kids, Home Department
Macy's
06.2022 - 11.2022
Captain Fine Jewelry
Macy's
07.2020 - 09.2021
Captain RTW
Macy's
08.2019 - 02.2020
Colleague Handbag Department
Macy's
06.2018 - 08.2019
Jewelry, Commission Colleague
Macy's
11.2015 - 06.2018
Cashier
Presidente Supermarkets
02.2014 - 02.2015
Miami Dade College
Miami Senior High School
High School Diploma
Similar Profiles
Katayoun ZandKatayoun Zand
Retail Sales Associate at Macy'sRetail Sales Associate at Macy's
KIANNA L SANCHEZKIANNA L SANCHEZ
Lancôme Beauty Advisor at Macy'sLancôme Beauty Advisor at Macy's
ROCIO RUIZROCIO RUIZ
Retail Customer Service at Macy'sRetail Customer Service at Macy's
Mickey CoronadoMickey Coronado
Generalist at Macy'sGeneralist at Macy's
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center