More than 25 years of experience in the labor market, in customer management, customer service and business administration, in which it included 1 year and a half of experience in the management of corporate clients to provide them with help in their maritime cargo, from collection to their delivery, consolidation and shipping, as well as giving you the follow-up of them, as well as support in all the documentation for the customs service.
Versatile and results-driven professional with a proven track record at EPS, adept in customer relationship management. Excelled in managing corporate client portfolios, enhancing customer retention by 30%. Skilled in bilingual communication and effective workflow management, demonstrating exceptional leadership and problem-solving abilities.
Customer acquisition
General customer service
Car sales
Make financing for car sales
Final sale of the cars
Customer collection management
Customer collection application
Follow-up in collections
Inventory management
Coordination of purchase and receipt of new cars
Transport coordination of car collections to the dealer
Supplier payments
Entry to the system new cars
Entry to the system car costs
Coordination of shipments of cars to auction
Tracking sales auctions
Placement of prices and offers to all merchandise
Employee management
General customer service
Customer collection management
Inventory management
Coordination of purchase and receipt of new merchandise
Supplier payments
Entry to the new merchandise system
Entry to the system costs merchandise
Placement of prices and offers to all merchandise
Employee management
Management of corporate clients in sea and air shipments
Tracking of all corporate customer loads
Collection, consolidation and transportation of cargo of corporate customers
Solutions for maritime and air freight of corporate customers
Tracking services for both maritime and air cargoes of customers under the business portfolio
Customs clearance services for maritime and air cargoes of corporate customers
Tracking of shipments until delivery to the customer
Follow up on the emails of those customers and service via call
Visits to corporate clients