Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lissette Santana

Miami,FL

Summary

More than 25 years of experience in the labor market, in customer management, customer service and business administration, in which it included 1 year and a half of experience in the management of corporate clients to provide them with help in their maritime cargo, from collection to their delivery, consolidation and shipping, as well as giving you the follow-up of them, as well as support in all the documentation for the customs service.

Versatile and results-driven professional with a proven track record at EPS, adept in customer relationship management. Excelled in managing corporate client portfolios, enhancing customer retention by 30%. Skilled in bilingual communication and effective workflow management, demonstrating exceptional leadership and problem-solving abilities.

Overview

18
18
years of professional experience

Work History

Management Sales and Costumer Services Manager Adm

WS Motors Corp
07.2021 - Current

Customer acquisition

General customer service

Car sales

Make financing for car sales

Final sale of the cars

Customer collection management

Customer collection application

Follow-up in collections

Inventory management

Coordination of purchase and receipt of new cars

Transport coordination of car collections to the dealer

Supplier payments

Entry to the system new cars

Entry to the system car costs

Coordination of shipments of cars to auction

Tracking sales auctions

Placement of prices and offers to all merchandise

Employee management

Store Manager

La Súper
09.2020 - 06.2021

General customer service

Customer collection management

Inventory management

Coordination of purchase and receipt of new merchandise

Supplier payments

Entry to the new merchandise system

Entry to the system costs merchandise

Placement of prices and offers to all merchandise

Employee management

Senior Business Account Executive

EPS
04.2007 - 11.2008

Management of corporate clients in sea and air shipments

Tracking of all corporate customer loads

Collection, consolidation and transportation of cargo of corporate customers

Solutions for maritime and air freight of corporate customers

Tracking services for both maritime and air cargoes of customers under the business portfolio

Customs clearance services for maritime and air cargoes of corporate customers

Tracking of shipments until delivery to the customer

Follow up on the emails of those customers and service via call

Visits to corporate clients

Education

Marketing Degree -

Universidad Católica Santo Domingo
Santo Domingo, RD

Skills

  • Strong work ethic
  • Stress tolerance
  • Fluent in multiple languages
  • Microsoft outlook, word, and Excel
  • Customer service
  • Problem-solving
  • Time management
  • Excellent time management skills
  • Verbal and written communication
  • Adherence to high customer service standards
  • Relationship building
  • Customer relations
  • Training and mentoring
  • Team building and leadership
  • Exceptional interpersonal communication
  • Handling escalations
  • Team building
  • Deadline oriented
  • Product knowledge
  • Positive and constructive feedback
  • Customer focused
  • Effective workflow management
  • Meticulous attention to detail
  • Exceptional telephone etiquette
  • Call monitoring
  • Customer retention
  • Customer relationship management (CRM)
  • Sales expertise
  • Shipping, receiving, and warehousing
  • Expertise in sales
  • Service delivery optimization

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Management Sales and Costumer Services Manager Adm

WS Motors Corp
07.2021 - Current

Store Manager

La Súper
09.2020 - 06.2021

Senior Business Account Executive

EPS
04.2007 - 11.2008

Marketing Degree -

Universidad Católica Santo Domingo
Lissette Santana