Clare Reyna
Clarkston,MI
Summary
Professional with proven track record in delivering exceptional customer service and support. Known for strong communication skills, problem-solving abilities, and adaptability in fast-paced environments. Team player with focus on collaboration and achieving results. Proficient in managing client relationships, handling inquiries, and resolving issues efficiently.
Overview
19
19
years of professional experience
Work History
Faurecia Management Shared Services Representative
Faurecia Automotive North America Headquarters
2021.10 - Current
- Demonstrates strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Prepares detailed audit reports outlining findings and recommendations for corrective action plans.
- Fosters strong relationships with clients through effective communication skills, gaining trust as an expert auditor in the field of auditing services.
- Audit Headquarters and Manufacturing Sites according to IATF and VDA Automotive Standards as well as, General Motors, Ford, Stellantis, and Volkswagen Customer Specific Requirements.
Quality Manager
Faurecia Automotive Seating
2021.06 - 2021.09
- Evaluated quality problems with Stellantis and performed assessments to identify and resolve issues.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
Quality Manager
Faurecia Automotive Seating
2020.07 - 2021.06
- Established positive relationships with General Motors through effective communication techniques.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Supplier Quality Engineer
Faurecia Automotive Seating
2020.02 - 2020.07
- Evaluated the adequacy of internal controls related to quality management system elements including process control, product release and supplier management.
- Tracked and monitored supplier performance.
Quality Manager
Faurecia Automotive Seating
2018.12 - 2020.02
- Developed and implemented quality management systems to ensure compliance with General Motors and Stellantis requirements.
- Provided training and support to junior account representatives, fostering team development.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Senior Quality Engineer
Faurecia Automotive Seating
2016.11 - 2018.12
- Collaborated with other departments to identify root causes of systemic problems.
- Updated and maintained Production Control Plans.
UAP Quality Engineer
Faurecia Automotive Seating
2015.10 - 2016.11
- Implemented corrective measures to prevent future occurrences of the same issue.
- Created detailed reports outlining problem solving techniques used in specific cases.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
Production Supervisor
Faurecia Automotive Seating
2013.09 - 2015.10
Master Builder
Faurecia Automotive Seating
2013.05 - 2013.08
- Created and implemented Standard Work Instructions for Production use.
- Provided hands-on training to junior builders, enhancing their skills and knowledge in various construction techniques.
- Participated in 6- Sigma projects
Production Team Leader
Faurecia Automotive Seating
2010.10 - 2013.05
Industrial Engineer Technician
Inteva Automotive/Orion Cockpit Operations
2006.06 - 2009.12
Education
Bachelor’s in Business Development -
Oakland University
Auburn Hills, MI2026-12
IATF 16949:2016/ ISO 9001:2015)- Lead Auditor
Internal Lead Auditor- Faurecia/ Forvia Automotive
VDA 6.3:2016 To VDA 6.3:2023 Process Auditor
Automotive Core Tools For Process And System Audit
Skills
- Strong work ethic
- Excellent Verbal and written communication
- Complex Problem-solving
- Strong Team leadership skills
- Proficient in Microsoft applications
- Customer Relationship Management
Volunteer Experience
- Servants of Jesus of the Divine Mercy, 05/2015, Current
- Gleaners Community Food Bank, 09/2015, Current
Timeline
Faurecia Management Shared Services Representative
Faurecia Automotive North America Headquarters
2021.10 - Current
Quality Manager
Faurecia Automotive Seating
2021.06 - 2021.09
Quality Manager
Faurecia Automotive Seating
2020.07 - 2021.06
Supplier Quality Engineer
Faurecia Automotive Seating
2020.02 - 2020.07
Quality Manager
Faurecia Automotive Seating
2018.12 - 2020.02
Senior Quality Engineer
Faurecia Automotive Seating
2016.11 - 2018.12
UAP Quality Engineer
Faurecia Automotive Seating
2015.10 - 2016.11
Production Supervisor
Faurecia Automotive Seating
2013.09 - 2015.10
Master Builder
Faurecia Automotive Seating
2013.05 - 2013.08
Production Team Leader
Faurecia Automotive Seating
2010.10 - 2013.05
Industrial Engineer Technician
Inteva Automotive/Orion Cockpit Operations
2006.06 - 2009.12
IATF 16949:2016/ ISO 9001:2015)- Lead Auditor
Internal Lead Auditor- Faurecia/ Forvia Automotive
VDA 6.3:2016 To VDA 6.3:2023 Process Auditor
Automotive Core Tools For Process And System Audit
Bachelor’s in Business Development -
Oakland University