Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Clare Reyna

Clarkston,MI

Summary

Professional with proven track record in delivering exceptional customer service and support. Known for strong communication skills, problem-solving abilities, and adaptability in fast-paced environments. Team player with focus on collaboration and achieving results. Proficient in managing client relationships, handling inquiries, and resolving issues efficiently.

Overview

19
19
years of professional experience

Work History

Faurecia Management Shared Services Representative

Faurecia Automotive North America Headquarters
10.2021 - Current
  • Demonstrates strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Prepares detailed audit reports outlining findings and recommendations for corrective action plans.
  • Fosters strong relationships with clients through effective communication skills, gaining trust as an expert auditor in the field of auditing services.
  • Audit Headquarters and Manufacturing Sites according to IATF and VDA Automotive Standards as well as, General Motors, Ford, Stellantis, and Volkswagen Customer Specific Requirements.

Quality Manager

Faurecia Automotive Seating
06.2021 - 09.2021
  • Evaluated quality problems with Stellantis and performed assessments to identify and resolve issues.
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
  • Streamlined production processes by identifying areas for improvement and implementing corrective actions.

Quality Manager

Faurecia Automotive Seating
07.2020 - 06.2021
  • Established positive relationships with General Motors through effective communication techniques.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Supplier Quality Engineer

Faurecia Automotive Seating
02.2020 - 07.2020
  • Evaluated the adequacy of internal controls related to quality management system elements including process control, product release and supplier management.
  • Tracked and monitored supplier performance.

Quality Manager

Faurecia Automotive Seating
12.2018 - 02.2020
  • Developed and implemented quality management systems to ensure compliance with General Motors and Stellantis requirements.
  • Provided training and support to junior account representatives, fostering team development.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.

Senior Quality Engineer

Faurecia Automotive Seating
11.2016 - 12.2018
  • Collaborated with other departments to identify root causes of systemic problems.
  • Updated and maintained Production Control Plans.

UAP Quality Engineer

Faurecia Automotive Seating
10.2015 - 11.2016
  • Implemented corrective measures to prevent future occurrences of the same issue.
  • Created detailed reports outlining problem solving techniques used in specific cases.
  • Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.

Production Supervisor

Faurecia Automotive Seating
09.2013 - 10.2015

Master Builder

Faurecia Automotive Seating
05.2013 - 08.2013
  • Created and implemented Standard Work Instructions for Production use.
  • Provided hands-on training to junior builders, enhancing their skills and knowledge in various construction techniques.
  • Participated in 6- Sigma projects

Production Team Leader

Faurecia Automotive Seating
10.2010 - 05.2013

Industrial Engineer Technician

Inteva Automotive/Orion Cockpit Operations
06.2006 - 12.2009

Education

Bachelor’s in Business Development -

Oakland University
Auburn Hills, MI
12-2026

IATF 16949:2016/ ISO 9001:2015)- Lead Auditor

Internal Lead Auditor- Faurecia/ Forvia Automotive

VDA 6.3:2016 To VDA 6.3:2023 Process Auditor

Automotive Core Tools For Process And System Audit

Skills

  • Strong work ethic
  • Excellent Verbal and written communication
  • Complex Problem-solving
  • Strong Team leadership skills
  • Proficient in Microsoft applications
  • Customer Relationship Management

Volunteer Experience

  • Servants of Jesus of the Divine Mercy, 05/2015, Current
  • Gleaners Community Food Bank, 09/2015, Current

Timeline

Faurecia Management Shared Services Representative

Faurecia Automotive North America Headquarters
10.2021 - Current

Quality Manager

Faurecia Automotive Seating
06.2021 - 09.2021

Quality Manager

Faurecia Automotive Seating
07.2020 - 06.2021

Supplier Quality Engineer

Faurecia Automotive Seating
02.2020 - 07.2020

Quality Manager

Faurecia Automotive Seating
12.2018 - 02.2020

Senior Quality Engineer

Faurecia Automotive Seating
11.2016 - 12.2018

UAP Quality Engineer

Faurecia Automotive Seating
10.2015 - 11.2016

Production Supervisor

Faurecia Automotive Seating
09.2013 - 10.2015

Master Builder

Faurecia Automotive Seating
05.2013 - 08.2013

Production Team Leader

Faurecia Automotive Seating
10.2010 - 05.2013

Industrial Engineer Technician

Inteva Automotive/Orion Cockpit Operations
06.2006 - 12.2009

IATF 16949:2016/ ISO 9001:2015)- Lead Auditor

Internal Lead Auditor- Faurecia/ Forvia Automotive

VDA 6.3:2016 To VDA 6.3:2023 Process Auditor

Automotive Core Tools For Process And System Audit

Bachelor’s in Business Development -

Oakland University
Clare Reyna