Michelle Boston

• Assist teammates with inquiries and/or problem resolution in a professional and composed manner.
  • Responsible for case assignments and process work including accommodations, benefits, leave of absence, time off, teammate relations matters and HR policies.
  • Responsible for utilizing all available resources and escalating when required, while ensuring all inquiries are documented accurately.
  • Execute excellence as a subject matter expert. Follow established policies, procedures, guidelines, regulations and laws to protect both our teammates and Truist from any unnecessary risk.
  • Help bring resolution to moderate and complex problems within guidelines and policies. May use multiple skills during teammate interactions.
  • Inform and educate teammates on self-service options through various Truist technologies to improve their Teammate experience.
  • Participate in ongoing training in multiple disciplines for growth opportunities.
  • Proficiency in time management skills.
  • Based on area of discipline, position may require education, advice and/or counsel to teammates and HR partners on aspects of accommodations, benefits, leave of absence, time off, teammate relations matters and HR policies.
  • Ability to assess risk, resolve issues, and escalate undue burden cases as appropriate.

Interpret and administer leaves of absence and FMLA/state leave entitlement
programs and policies in accordance with the applicable federal and state laws.
· Under limited supervision, serve as a skilled resource for leaves of absence and
FMLA/state leave entitlement programs.
· Approve and/or deny leaves of absence and FMLA/state leave entitlement requests based on relevant medical information.
· Coordinate and organize all medical information and ensure that HIPAA and Employee Privacy guidelines are closely monitored and executed effectively.
· Provide extensive case management and coordinate administrative aspects of the cases and claims.
· Work closely with associates and managers to ensure all processes are completed
timely.
· Interact with managers and Associate Relations to secure all necessary information in order to process terminations to meet payroll deadlines.
· Provide direct support to associates via telephone and/or electronic communication
methods.
· Process leaves of absence and terminations in Workday. Assist associates and
managers to update information in Workday such as transferring an associate, terminating an associate and entering time away.
· Provide exemplary customer service and assistance to associates, executives and Human Systems business partners.