Yusman Fernandez

• Rewired and replaced faulty electrical components in equipment.
• Detected and repaired machinery faults using electrical and manual testing methods.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
• Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
• Replaced worn or broken parts on machines and equipment.
• Repaired and replaced pumps, valves and motors.
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• Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
• Terminated wiring and connected circuits with correct techniques.
• Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
• Pulled EMT and PVC conduit wire according to plans and code requirements.
• Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
• Installed new electrical components and fixtures safely and tested systems to enhance power flow.
• Spliced, joined and connected wire to accurately install new electrical systems.
• Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
• Installed 120/208 volt systems and 347/600 volt systems.
• Inspection, installation, and repair of electrical circuits.
• Inspection, installation, and repair of electrical circuits, lamps, ceiling fans, switches, plugs, photocells, motion sensors, and other electrical devices.
• Inspection, repair, and installation of breaker boxes and meters.

• Prepared detailed reports on portfolio performance, highlighting areas of concern and suggesting possible solutions for improvement.
• Used wide variety of financial analysis tools to examine customers for potential risk via liquidity, leverage ratios and forecasting trends.
• Achieved high recovery rates by executing well-structured collection plans tailored to individual clients'' needs.
• Supported internal departments in understanding importance of proper credit management, contributing to overall financial stability within organization.
• Managed a portfolio of clients while ensuring compliance with established policies and procedures.
• Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
• Prepared reports on current findings and actions taken for accounts under investigation.
• Implemented automated systems for monitoring and statistics for accounts receivable, resulting in better organization and tracking capabilities.
• Created and maintained databases on activity conducted in accounts.

Support to other departments (Credit approval):

• Design of macros and calculation instruments (Microsoft Excel and Access) for massive risk analysis and approval of multi-credit, TDC, auto loans and personal loans
• Design and implementation of database (in Access) for control, monitoring and compilation of statistics on Credit applications and credit cards.

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Responded to customer calls and emails to answer questions about products and services.
• Processed debit and credit card and electronic check payments.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Attended telephone skills and program information training sessions to boost aptitude.