Open To Work
Yussimi Galban
Kissimmee
Work Preference
Summary
I am a passionate individual with several years of experience in customer service roles. I would be a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I am devoted in giving every customer a positive and memorable experience. I want my customer to know that I genuinely care and am here to assist them to the best of my capabilities.
Overview
18
18
years of professional experience
Work History
Brand Ambassador
Mosaic/Acosta
Orlando
01.2019 - 05.2022
- Provided exceptional customer service.
- Responsible for brand awareness social media networking.
- Completed store visits, ensuring that brand stations and aisles we're fully stocked and easily accessible to customers.
- Provided detailed reports on promotional activities and sales results.
- Distributed flyers, brochures, and other materials at promotional events.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Communicated regularly with team members regarding progress updates on projects.
- Organized promotional events to introduce new products and services to the public.
- Gathered customer feedback for product development purposes.
- Built lasting relationships with customers by delivering first-call resolution.
Leasing Consultant
Tuscany Bay Apartments
Orlando
08.2013 - 04.2015
- Provided excellent customer service to all tenants throughout their tenancy period.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Updated resident data into property management software system daily.
- Conducted tours of available apartments, highlighting features and amenities.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Responded to tenant requests for maintenance services in a timely manner.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Greeted potential tenants and provided information about the property.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
Assistant Property Manager
Park Avenue Villas
Orlando
09.2009 - 07.2013
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Reviewed existing lease documents making sure that they were up to date and compliant with local laws.
- Processed first month's rent along with security deposit prior to move-in date.
- Ensured compliance with local laws and regulations related to property management.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Prepared monthly financial reports for review by the property manager.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Organized community events to foster positive relationships among residents.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled security deposit refunds.
- Collected monthly assessments, rental fees, deposits and payments.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Managed overall tenant relations, community's book keeping and, promoted complete tenant satisfaction.
Leasing Consultant
Fountains @ Millenia Apts
Orlando
11.2007 - 09.2009
- Provided excellent and empathetic customer service to whomever I made contact with.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Updated resident data into property management software system daily.
- Conducted high volume tours of available apartments, highlighting features and amenities.
- Responded to tenant requests for maintenance services in a timely
- manner.
- Greeted potential tenants and provided information about the property.
- Handled high volume incoming calls regarding availability of units, with a high success rate of converting calls into on-site community tours.
Leasing Consultant
Eaglewood Golf Club Apts.
Orlando
02.2005 - 11.2007
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Updated resident data into property management software system daily.
- Conducted tours of available apartments, highlighting features and amenities.
- Greeted potential tenants and provided information about the property.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
Leasing Consultant
Chowder Bay/The Atriums
Orlando
01.2004 - 02.2005
- Provided excellent customer service to all.
- Updated resident data into property management software system daily.
- Conducted tours of available apartments, highlighting features and amenities.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Responded to tenant requests for maintenance services in a timely manner.
- Greeted potential tenants and provided information about the property.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education
Certified Administrative Assistant -
Mid Florida Tech
Orlando, FL01.2005
High School -
Oak Ridge High School
Orlando, FL01.2004
Business Tech - 40-wpm
Orlando, FL01.2003
Skills
- Self motivated
- Responsible
- Positive dispositions
- Skilled on Yardi
- Skilled on AMSI
- Skilled on Microsoft Office
- S3killed on Word
- Skilled on Excel
- Skilled on Outlook
- Skilled on Picasa
- Skilled on Postlets
- Skilled on OneSite
- Skilled on BlueMoon
- Skilled on Social Networks
- Skilled on Alphanumeric Filing
- Proficient at resident relations/retention
- Excellent phone presentations
- Property tours
- Exceptional Customer service
- Data entry
- Rent operations
- Minimize delinquency
- Collection accounts
- Process applications
- Lease signing
- Move-ins
- Move-outs
- Evictions
- Inspections
- Marketing program establishment
- Supervision
- Work order management
- Team environments
- Training personnel
- Motivating personnel
- Patient and Empathetic
- Multilingual communication
- Fluent in Spanish
- Problem solving
- Time management
- Exceptional communication skills
- Active listening
- Relationship builder
- Sales
- Scheduling
- Conflict resolution techniques
- Adaptable personality
Accomplishments
- Directed/marketed several Conventional/Tax Credit grade A-C communities
- Participated in lease up achieving 100% occupancy within 5 months, leading to a Property of the year award from AAGO
- Won recognition for most improved in occupancy and perfect compliance audit
- Recognitions for making the company estimate and delinquency goals
- Assisted in maintaining occupancy at 95 percent or higher during tough markets
- Consistently maintained a personal leasing closing ratio of 80 percent or above
References
Available upon request
Timeline
Brand Ambassador
Mosaic/Acosta
01.2019 - 05.2022
Leasing Consultant
Tuscany Bay Apartments
08.2013 - 04.2015
Assistant Property Manager
Park Avenue Villas
09.2009 - 07.2013
Leasing Consultant
Fountains @ Millenia Apts
11.2007 - 09.2009
Leasing Consultant
Eaglewood Golf Club Apts.
02.2005 - 11.2007
Leasing Consultant
Chowder Bay/The Atriums
01.2004 - 02.2005
Certified Administrative Assistant -
Mid Florida Tech
High School -
Oak Ridge High School