Yusuf Chak
Edison,NJ
Summary
Results-oriented Business Systems and Operations Professional skilled in requirements analysis, systems implementation, and data-driven process improvement within SaaS and healthcare technology. Excels in translating stakeholder needs into scalable solutions and leveraging operational data to enhance decision-making and drive business outcomes.
Overview
2
2
years of professional experience
Work History
Business Systems Analyst
Azend Pharma
South Plainfield, NJ
11.2025 - Current
- Built and deployed internal business systems, including a custom scheduling application and Airtable-based data infrastructure, supporting operations across 100+ locations and 2,000+ employees.
- Used AI-assisted development tools to design and implement workflow automation, reducing manual processes and improving operational efficiency across the pharmacy network.
- Built Excel/Power Query data pipelines to collect, transform, and report KPIs, delivering executive dashboards that informed strategic decisions and contributed to a $5 million increase in profitability.
Co-Founder
DeanDesk
Woodbridge, NJ
09.2025 - Current
- Spearheaded customer acquisition and onboarding, generating $50,000 in revenue from 10 schools through direct engagement and tailored implementation plans.
- Coordinated cross-functional implementation timelines with product, support, and customer stakeholders, achieving 100% of go-live targets and creating structured follow-up processes.
- Streamlined bug resolution process by 80% through implementation of Jira-based tracking and prioritization system, enhancing customer issue handling.
Quality Manager
Epic Systems
Verona, WI
08.2024 - 07.2025
- Managed quality assurance for Epic's patient registration module, establishing a risk-based testing strategy and metrics, and running weekly cross-functional reviews with Product, Development, Security, and Compliance to ensure HIPAA-compliant data handling and seamless integration testing.
- Translated user feedback into quality-driven requirements for a customer-centric Home Infusion feature, adopted by 20+ customers and driving workflow efficiency gains.
- Tested and validated 200+ development logs across SDLC stages using risk-based automated and manual testing, contributing to a 10% increase in overall quality metrics.
- Rebuilt QA onboarding and training resources into a standardized knowledge base, improving team readiness and consistency across new-hire cohorts.
Education
B.S. - Information Technology & Informatics
Rutgers University
New Brunswick05-2024
Skills
- Requirements Analysis
- Business analysis
- Process Improvement
- Data Analysis
- Stakeholder Management
- Agile/Scrum
- SDLC
- Cross-Functional Coordination
- Excel
- Power Query
- SQL
- Jira
- Tableau
Personal Information
Title: Business Systems Analyst
Timeline
Business Systems Analyst
Azend Pharma
11.2025 - Current
Co-Founder
DeanDesk
09.2025 - Current
Quality Manager
Epic Systems
08.2024 - 07.2025
B.S. - Information Technology & Informatics
Rutgers University