Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yusuf Keser

Davidson,NC

Summary

Highly motivated and results-oriented individual with a Bachelor's degree in Finance and proven experience in customer service, sales, and team leadership. Possessing strong analytical, problem-solving, and communication skills, I am eager to contribute to a challenging and rewarding position where I can utilize my diverse skill set and contribute to a company's success.

Overview

12
12
years of professional experience

Work History

Product Specialist

Apple
07.2022 - 03.2024
  • Analyzed customer data and market trends to identify opportunities for new product development, resulting in 10% increase in sales of iPhone.
  • Provided technical support and product demonstrations to customers, resolving issues effectively and ensuring high levels of customer satisfaction.
  • Collaborated with cross-functional teams (marketing, sales, engineering) to develop product specifications and launch strategies for new products.
  • Implemented product training programs for internal stakeholders and external customers, improving product knowledge and adoption rates.
  • Monitored system performance to identify potential issues.
  • Diagnosed and troubleshot hardware, software and network issues.

Manager

Keser Foods
07.2018 - 06.2022
  • Led and mentored team of 15 employees, exceeding sales targets by average of 20% month-over-month.
  • Conducted performance evaluations and provided coaching to team members, ensuring they met or exceeded performance goals.
  • Proactively identified areas for improvement and implemented strategies that resulted in 15% reduction in operational costs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.

Senior Customer Service Representative

Fifth Third Bank
02.2018 - 05.2018
  • Streamlined customer service procedures, leading to 30% reduction in response times and 5% increase in customer satisfaction ratings.
  • Acted as primary point of contact for escalated customer issues, resolving complex problems and ensuring customer retention.
  • Analyzed customer feedback data to identify trends and recommend improvements to overall customer service experience.
  • Resolved customer service issues using company processes and policies and provided updates to customers.

Manager

NYS Collection
01.2012 - 02.2018
  • Successfully managed team of 15 individuals, providing guidance and support to ensure project deadlines were consistently met
  • Developed and implemented strategic plans to optimize departmental efficiency and boost overall productivity by 20%
  • Oversaw budget planning and resource allocation, consistently meeting financial targets and delivering projects within scope and on time

Education

Bachelor of Science - Finance

University of North Carolina At Charlotte
Charlotte, NC
05-2018

Skills

  • Product Demonstrations
  • Customer Engagement
  • Product positioning
  • Excellent positive attitude
  • Sales expertise

Timeline

Product Specialist

Apple
07.2022 - 03.2024

Manager

Keser Foods
07.2018 - 06.2022

Senior Customer Service Representative

Fifth Third Bank
02.2018 - 05.2018

Manager

NYS Collection
01.2012 - 02.2018

Bachelor of Science - Finance

University of North Carolina At Charlotte
Yusuf Keser