Yusuf Keser
Davidson,NC
Summary
Highly motivated and results-oriented individual with a Bachelor's degree in Finance and proven experience in customer service, sales, and team leadership. Possessing strong analytical, problem-solving, and communication skills, I am eager to contribute to a challenging and rewarding position where I can utilize my diverse skill set and contribute to a company's success.
Overview
12
12
years of professional experience
Work History
Product Specialist
Apple
07.2022 - 03.2024
- Analyzed customer data and market trends to identify opportunities for new product development, resulting in 10% increase in sales of iPhone.
- Provided technical support and product demonstrations to customers, resolving issues effectively and ensuring high levels of customer satisfaction.
- Collaborated with cross-functional teams (marketing, sales, engineering) to develop product specifications and launch strategies for new products.
- Implemented product training programs for internal stakeholders and external customers, improving product knowledge and adoption rates.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
Manager
Keser Foods
07.2018 - 06.2022
- Led and mentored team of 15 employees, exceeding sales targets by average of 20% month-over-month.
- Conducted performance evaluations and provided coaching to team members, ensuring they met or exceeded performance goals.
- Proactively identified areas for improvement and implemented strategies that resulted in 15% reduction in operational costs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
Senior Customer Service Representative
Fifth Third Bank
02.2018 - 05.2018
- Streamlined customer service procedures, leading to 30% reduction in response times and 5% increase in customer satisfaction ratings.
- Acted as primary point of contact for escalated customer issues, resolving complex problems and ensuring customer retention.
- Analyzed customer feedback data to identify trends and recommend improvements to overall customer service experience.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Manager
NYS Collection
01.2012 - 02.2018
- Successfully managed team of 15 individuals, providing guidance and support to ensure project deadlines were consistently met
- Developed and implemented strategic plans to optimize departmental efficiency and boost overall productivity by 20%
- Oversaw budget planning and resource allocation, consistently meeting financial targets and delivering projects within scope and on time
Education
Bachelor of Science - Finance
University of North Carolina At Charlotte
Charlotte, NC05-2018
Skills
- Product Demonstrations
- Customer Engagement
- Product positioning
- Excellent positive attitude
- Sales expertise
Timeline
Product Specialist
Apple
07.2022 - 03.2024
Manager
Keser Foods
07.2018 - 06.2022
Senior Customer Service Representative
Fifth Third Bank
02.2018 - 05.2018
Manager
NYS Collection
01.2012 - 02.2018
Bachelor of Science - Finance
University of North Carolina At Charlotte
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