Joseph Monaco

• Directed all restaurant operations while ensuring compliance with KFC brand standards.
• Led hiring, onboarding, training, scheduling, and performance management.
• Managed inventory, ordering, food, and labor costs, and waste control.
• Reviewed P&L statements and implemented strategies to improve profitability.
• Ensure high guest satisfaction and consistent operational excellence.

• Perform various financial activities such as cash handling, deposit preparation, and payroll.
• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
• Develop departmental objectives, budgets, policies, procedures, and strategies.
• Conduct meetings and collaborate with other personnel for men’s planning, serving arrangements, and related details.
• Train workers in food preparation, service, sanitation, and safety procedures.
• Supervise and participate in kitchen and dining area cleaning activities.
• Inspect supplies, equipment, smallware, and report shortages to designated personnel.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

• Greet customers and ascertain what each customer wants or needs.
• Recommen, select, and help locate or ovtain merchandise vased on customer need and desires.
• Prepare merchandise for purchase or rental.
• anser questions regarding the store and its merhandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Describe merchandise and explain the use, operation, and care of merchandise to customers.
• Estimate and quote trade-in allowances.
• Place special orders or call other stores to find desired items.
• Clean shelves, counters, and tables.
• Maintain records related to sales.

• Prepare detailed budgets and financial reports for properties.
• Manage and oversee operations, maintenance, administration, and improvements of commercial, industrial, or residential properties.
• Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
• Direct and coordinate the activities of staff and contract personnel, and evaluate their performance.
• Prepare and administer contracts for the provision of property services such as cleaning, maintenance, and security services.
• Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
• Act as liaisons between on-site managers, tenants, and owners.
• Investigate complaints, disturbances, and violations, and resolve problems, following management rules and regulations.
• Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance.
• Maintain records of sales, rental or usage activity, special permits issued, maintenance, and operating costs, or property availability.
• Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors.
• Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
• Confer with legal authorities to ensure that renting and advertising practices are not discriminatory, and that properties comply with state and federal regulations.
• Confer regularly with community association members to ensure their needs are being met.
• Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
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• Perform various financial activities, such as cash handling, deposit preparations, and payroll.
• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
• Develop departmental objectives, budgets, policies, procedures, and strategies.
• Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
• Resolve customer complaints regarding food service.

• Train workers in food preparation, in service, sanitation, and safety procedures.
• Supervise and participate in kitchen and dining area cleaning activities.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

Organized, coordinated, and facilitated events for:

• City of Erie
• Celebrate Erie
• Erie Insurance
• Gannon University
• Verizon Wireless
• Erie Seawolves
• Erie Otters
• Erie Bayhawks
• Warner Theatre

• Oversee regional and local sales managers and their staffs.
• Advise dealers and distributors on policies and operating procedures to ensure the functional effectiveness of business.
• Prepare budgets and approve budget expenditures.
• Monitor customer preferences to determine the focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Directly coordinate, and review sales, service accounting, and record keeping, as well as receiving and shipping.
• Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.