Azalea Mendez
Baytown,TX
Summary
Skilled in mastering software and filing systems, with a strong emphasis on organization and attention to detail. I excel in exceeding sales targets, building client relationships, and offering exceptional service. Possessing great communication and negotiation skills, I aim to leverage my expertise to drive business growth and deliver top-notch services to clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Casualty Adjuster
Fred Loya Insurance
11.2025 - Current
- Analyzed bodily injury claims to determine liability and settlement amounts.
- Evaluated medical records and documentation for accuracy and relevance.
- Managed case files, ensuring compliance with industry regulations and company policies.
Sales Assistant Manager
Fred Loya Insurance
06.2021 - 01.2025
- Proven ability to assess client needs, recommend suitable insurance products, and exceed sales targets, while efficiently handling policy changes, renewals, and cancellations. Skillfully recommending appropriate auto insurance coverage options, responding accurately to phone inquiries, and consistently meeting sales goals, leading to a promotion to Sales Manager Assistant after 12 months outstanding performance.
Customer Service Representative
Oportun
07.2019 - 07.2020
- Engaged with customers in person and over the phone to address inquiries, manage transactions, and troubleshoot problems. Completed and reviewed loan submission packages, ensuring all necessary documentation was included. Conducted thorough verification of client information for underwriting processes, maintained strict confidentiality, and fostered lasting customer relationships through exceptional service. Identified missing documentation in loan files and generated condition lists for applicants to ensure file completeness.
Education
High School Diploma -
Ross S Sterling Highschool
01.2018
Skills
- Bilingual (English - Spanish)
- Active Learning
- Computer Skills
- Adaptability
- Problem-solving
- Attention to detail
- Computer skills
- Organizational skills
- Active listening
Certification
- Limited Lines
- Adjuster - P&C
Timeline
Casualty Adjuster
Fred Loya Insurance
11.2025 - Current
Sales Assistant Manager
Fred Loya Insurance
06.2021 - 01.2025
Customer Service Representative
Oportun
07.2019 - 07.2020
High School Diploma -
Ross S Sterling Highschool