YUSUF M. GREENE
South Ozone Park,USA
Summary
Results-driven Housekeeping Manager experienced in hospitality operations and customer service. Enhanced guest satisfaction through effective team leadership and efficient housekeeping management. Committed to maintaining high cleanliness standards while resolving guest inquiries to ensure a positive experience.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Housekeeping Manager
TWA Hotel
New York
11.2024 - Current
- Oversee daily housekeeping operations and maintain luxury cleanliness standards.
- Lead and supervise staff, conduct inspections, and manage inventory.
- Coordinate with Front Office and Engineering to improve guest experience.
Home Care Assistant
Safe & Prudent Home Care
10.2017 - 04.2019
- Assisted patients with daily living activities and companionship.
Order Expediter
B&H Photo
Florence, USA
12.2015 - 10.2017
- Coordinated workflow and product distribution to meet deadlines.
Customer Service Representative
Qualfon Inc.
09.2010 - 12.2015
- Managed customer requests and ensured service excellence.
Customer Service Representative
Netsurf Telecommunications
01.2010 - 12.2015
- Delivered customer support for telecom services, resolving inquiries and enhancing customer satisfaction.
Education
High School Equivalency Diploma -
Camille's Academy Diamond
Guyana 06.2005 - 01.2010
Skills
- Housekeeping Operations Management
- Quality Assurance
- Inventory Management
- Cleaning standards
- Housekeeping Software
- Scheduling
- Team Leadership
- Staff training
- Time management
- Safety compliance
- Problem solving
- Guest Relations
Timeline
Housekeeping Manager
TWA Hotel
11.2024 - Current
Home Care Assistant
Safe & Prudent Home Care
10.2017 - 04.2019
Order Expediter
B&H Photo
12.2015 - 10.2017
Customer Service Representative
Qualfon Inc.
09.2010 - 12.2015
Customer Service Representative
Netsurf Telecommunications
01.2010 - 12.2015
High School Equivalency Diploma -
Camille's Academy Diamond
06.2005 - 01.2010