Planned and scheduled field activities according to set timelines and order of operations.
Evaluated performance and progress, and made proactive adjustments.
Met with customers to resolve issues and build productive relationships.
Investigated issues and developed effective solutions.
Shift Supervisor
London Jewelers
Manhasset, NY
01.2014 - 09.2022
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Helped store management meet standards of service and quality in daily operations.
Completed store opening and closing procedures and balanced tills.
Security Officer
SOS Security
Manhasset, NY
01.2009 - 12.2013
Conducted regular patrols of key areas to spot and control security concerns.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Regulated vehicle and pedestrian traffic onto building grounds.
Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service