Yuvaraj Chinthapatla

Responsibilities:

• Managing SCAM team and day-to-day operational activities of the Configuration management process and supporting the technical development/delivery support to establish core capabilities and provide ongoing enhancement of the ServiceNow CMDB
• SMEs in establish Configuration Management Process and core capabilities and work closely with ServiceNow Discovery, integration, reporting, and Service Mapping teams
• Setting up weekly CMDB health audit call with various stakeholder and monitoring the CMDB Health weekly and monthly bases
• Working on Service now implementation/configuration in ITSM modules (Incident, Problem, Change, CMDB& Asset)
• Involved in ServiceNow development standards & best practices
• Involved in the technical platform admin teams
• Involved in the ServiceNow Release upgrade activities
• Performing day-to-day administrative activities of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.

Responsibilities:

• SMEs in establish Configuration Management Process and core capabilities and work closely with ServiceNow Discovery, integration, reporting, and Service Mapping teams
• Setting up weekly CMDB health audit call with various stakeholder and monitoring the CMDB Health weekly and monthly bases
• Working on Service now implementation/configuration in ITSM modules (Incident, Problem, Change, CMDB& Asset)
• Involved in ServiceNow development standards & best practices
• Involved in the technical platform admin teams
• Involved in the ServiceNow Release upgrade activities
• Performing day-to-day administrative activities of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool
• Configuring analyzing, designing, developing, and maintaining pattern program code and applications to support business processes and functions in the ITOM area
• Maintain the integrity of the Service Mapping tool across production and non-production environments
• Developed and configured Business Rules, Script Includes, UI Policies, Catalog Client Scripts, and Client Scripts.

Responsibilities:

• Managing SCAM team and day-to-day operational activities of the Configuration management process and supporting the technical development/delivery support to establish core capabilities and provide ongoing enhancement of the ServiceNow CMDB
• SMEs in establish Configuration Management Process and core capabilities and work closely with ServiceNow Discovery, integration, reporting, and Service Mapping teams
• Setting up weekly CMDB health audit call with various stakeholder and monitoring the CMDB Health weekly and monthly bases
• Working on technical challenges and solutions for both technical and non-technical stakeholders
• Developed and maintains CMDB technical design standards and ensures a consistent CMDB design
• Designed and implements technical solutions for the CMDB which may include or require client scripts, UI policies, UI actions, business rules, workflows, and automation
• Documents business and technical requirements for CMDB enhancements
• Ensuring that the story development meets the requirements and adheres to CMDB design standard
• SME OF PERFORMANCE ANALYTICS
• Worked on Service Now Performance Analytics Application Dashboard and report generation for enhancing the Workability of the Service Now Team
• Worked in setting up and configuring Performance Analytics (PA) to track CIs in CMDB and for various ITSM applications like Incident, Task, Problem, Change, and Request
• Experience in setting up and configuring Performance Analytics (PA) to track CIs in CMDB and for various applications,
• Experience in defining indicator sources and creating automated indicators for PA
• Experience in Define breakdown sources, which are used to create breakdown charts for further analysis of breakdown elements
• Defined breakdowns listed the elements that the breakdowns consisted of
• Experience in Define bucket groups, which are used to group data in user-defined ranges
• Experience in creating schedule jobs for collecting data for scorecards and dashboards
• Created additional and multi-level breakdowns
• Created indicator sources, automation indicators, and formula indicator
• Created data collection jobs and monitored job logs
• Created additional and multi-level breakdowns
• SME OF DISCOVERY TOOL
• Experience in setting up Amazon web services discovery and data center Discovery
• Experience in setting up Discovery Schedules, Credentials and MIDSERVER
• Discovered 150K(CI)in both AWS Instances and data centers.

Responsibilities:

• Configure, customize, script, and develop the Service-Now platform
• Working on Service now implementation/configuration in ITSM modules (Incident, Problem, Change, CMDB& Asset)
• Working on data upload and configuration in CMDB and other ITSM modules
• Good understanding of ITIL v3 processes
• Configuring analyzing, designing, developing, and maintaining pattern program code and applications to support business processes and functions in the ITOM area
• Working with process owners and business stakeholders to translate business requirements into functional requirements within Service Now
• Good Experience in UI development within Service Now working with JavaScript, Glide Script, UI Policy, HTML5, and CSS3 and applying Business Rules
• SME OF DISCOVERY TOOL
• Experience in setting up Amazon web services discovery
• Discovered 8 AWS regions
• Discovered 20K (CI) AWS Instances
• Experience with both CLOUD AND SERVICWNOW DISCOVERY
• Knowledge of Service mapping
• Day to Day Discovery & troubleshooting Tasks
• Discovered 15 Data Centers successfully by using ServiceNow discovery
• Managed 100K record in CMDB Discovery by ServiceNow discovery
• Installed and configured 38 Service-Now MID Servers at different Data Centers
• Managed CMDB likes manual upload data (Import data) from Excel sheet.

Responsibilities:

• Involved in the complete end-to-end cycle of coding, testing, debugging, maintaining, and refining the computer software in Service Now to produce the required product in an Agile development environment
• Involved in providing the design solution, technical methodologies, and processes solution to meet the customer requirements
• Manage and coordinate activities during the overall ticket life cycle in Incident and Problem Management
• Configuring analyzing, designing, developing, and maintaining pattern program code and applications to support business processes and functions in the ITOM area
• Implemented, documented, and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes
• Creation of workflows for Incident Management, Change Management, Service Requests, and Service Level Agreements (SLAs)
• Involved in Technical Community Outreach with external ServiceNow User groups to increase collaboration and knowledge sharing
• Support our process of configuration identification, status accounting, configuration change management, verification, and audit
• Created reports, workflows, and data imports for Incident, Problem, Change, Service Request, and CMDB
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates
• Performed Data migration of CI Attributes for CMDB using import sets
• Responsible for preparing design-level, program-level, and user-level documentation
• Involved in developing Transform Scripts to trigger events during the import process
• Use business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives
• Performing quality assurance testing and user acceptance testing
• Design and Configuration of workflows
• Configuration of Email Notification to alert users on ServiceNow activities.

Responsibilities:

• ServiceNow (Jakarta), JavaScript, HTML, Server, MIDSERVER,Agile Scrum, Windows 7
• Responsibilities
• Analyzed requirements and created use case diagrams and activity diagrams using MS Visio
• Translated and simplified requirements for quality analysis and development
• Involved in all product design reviews to verify that design meets quality standards and functional/technical requirements
• Worked on JavaScript to create front-end components like forms, views, and workflows
• Worked on creating Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, Email Notifications, Email Templates, FIX SCRIPTS, Email Scripts, Script Actions, and UI Pages
• Experience in Creating Business Rules/Script Includes/FIX Scripts/Client Script
• Experience in managing CMDB by identifying, controlling, recording, tracking, reporting,
• Auditing, and verifying the value and ownership of all service assets throughout their Lifecycle, including Business Services and supporting services of a business
• Working on Service now implementation/configuration in ITSM modules (Incident, Problem, Change, CMDB& Asset)
• Worked on advanced modules viz
• Project Management, cost management Time card, etc
• Working on data upload and configuration in CMDB and other ITSM modules
• Good understanding of ITIL v4 processes

Responsibilities:

• ServiceNow (Helsinki) ServiceNow (Fuji), JavaScript, HTML, SQL Server, Mid Server, Agile Scrum, Windows 7
• Responsibilities
• ServiceNow SACM, Discovery Planning, implementation, and Administration
• Worked on creating Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, Email Notifications, Email Templates, FIX SCRIPTS, Email Scripts, Script Actions, and UI Pages
• Created Business Rules/Script Includes/FIX Scripts/Client Script
• Managed CMDB by identifying, controlling, recording, tracking, reporting, auditing, and verifying the value and ownership of all service assets throughout their Lifecycle, including Business Services and supporting services of a business
• Also functioned as a Release Manager
• Experience in SCCM, DISCOVERY, ESL, CMDB+ integrations, Service Mapping
• SME OF PERFORMANCE ANALYTICS
• Worked with ServiceNow Performance Analytics Application Dashboard and report generation for enhancing the Workability of the ServiceNow Team
• Experience in setting up and configuring Performance Analytics (PA) to track CIs in CMDB and for various applications,
• Experience in defining indicator sources and creating automated indicators for PA

Responsibilities:

Change management:

• Developed, documented, and published Change Management process and functions
• Analyzed change records to determine any trends or potential problems
• Reviewed change requests for completeness and accuracy
• Worked with service providers to schedule changes
• Assisted in the preparation, facilitation, documentation, and communication related to weekly and ad hoc Change Management meetings

Problem management:

• Performed root cause analysis
• Investigation and follow-up for a permanent fix of the problem
• Follow-up on tickets being raised regularly for re-occurring incidents

Service Now Platform Administration:

• Delivered ServiceNow configuration and enhancement requests
• Implemented and managed Incident, Problem, Knowledge, 4 Custom Applications, Self Service Portal / Service Catalog, Change, Configuration (CMDB), Asset Management, LDAP/Active Directory integration, scheduled imports and reports
• Delivered reporting and data from ServiceNow to business and IT users.

Responsibilities

• Creation of incidents and service requests for the supported applications, first point analysis on tickets and assigning them to l2/l3/other service lines based on the scope
• Worked on Discovery and set up mid servers and check for the connectivity, experience in troubleshooting with Discovery tool
• Prepared outage reports
• Tracked incidents from opening to closure, with timely communication to business
• Communication with business clients and first point of contact/interface for application issues and outages between business and technology team
• Creation and estimation of efforts for software change requests or enhancements
• Team progress tracking
• Incident management and problem management activities
• Reviewed SLA performance and recommend corrective action
• Followup on escalations and issues with clients and management
• Created complex workflows for service catalog
• Designed and developed new complex catalog items using UI pages .

Responsibilities:

• Responsible to understand the business goals, objectives, and site functionality
• Project management through Agile Development Methodology
• Designed and developed several UI Screens
• Defined and developed the application’s presentation layer using HTML, CSS, and JavaScript meeting W3C standards
• Involved in cross-browser and multi-browser coding techniques
• Produced content pages with CSS layout and style markup presentations and also used JavaScript methods and properties
• Designed data formatted web applications using HTML and CSS and deploy the script by client-side scripting using JavaScript
• Designed and developed CSS behaviors, CSS styles, CSS fonts, CSS buttons, Pseudo Classes, and Pseudo elements in CSS
• Designed Banners, Icons, and Logos
• Experience in User Acceptance Testing (UAT) and Accessibility Testing
• Worked with clients and gather requirements and developed as per their needs and requirements.