Yuvraj Chauhan
Rochester Hills,MI
Summary
Highly motivated, enthusiastic, and hardworking Management Information Systems Senior seeking a Operations Program Assistant - Facilities position to be able to apply problem solving, management and leadership skills as well as utilize my experience at the recreation and well-being center to be able to contribute to a higher level of effective functioning and success.
Overview
1
1
year of professional experience
Work History
Building Manager
Oakland University Recreation and Wellbeing
05.2024 - Current
- Oversaw daily operations of the Recreation Center, ensuring a safe and welcoming environment for students, patrons, clubs, and user groups.
- Responded promptly and effectively to emergency situations and patron complaints, maintaining a high standard of customer service.
- Acted as the primary liaison between professional staff and all other building occupants, facilitating clear and efficient communication.
- Provided leadership and direction to staff, ensuring adherence to T.R.I.P.S values during each shift.
RAOC Superviser
Oakland University Recreation and Wellbeing
05.2024 - Current
- Enforced policies and procedures, communicated facility issues, and completed necessary documentation including incident and injury reports, shift notes, and maintenance concerns.
- Ensured that space requests and facility needs were met, and addressed and resolved conflicts, responded to patron complaints with effective solutions.
- Supervised and secured the complex at closing and closing, and ensured proper operation of the RAOC during shifts.
Member Services
Oakland University Recreation and Wellbeing
09.2023 - Current
- Member Services
- Communicate effectively with patrons by personalizing each engagement while using the facility which helps diversify revenue streams through effective communication.
- Balanced cash drawer, matching sales receipts for 100% compliance at the end of each shift and collecting customer credit card payments in established tabs.
- Increase member satisfaction by actively answering common asked question and attaining equipment upon request which led to a high increase in new memberships.
- Familiarize oneself with facility security which include checking patrons in, understanding the logistics and systems is a big part of this.
Education
Bachelor of Science in Management Information Systems -
Oakland University
Rochester, MI04.2025
Skills
- Software proficiency
- CPR certified
- Multilingualism
- Collaboration
- Communication
- Leadership
- Multitasking
- Problem solving
Timeline
Building Manager
Oakland University Recreation and Wellbeing
05.2024 - Current
RAOC Superviser
Oakland University Recreation and Wellbeing
05.2024 - Current
Member Services
Oakland University Recreation and Wellbeing
09.2023 - Current
Bachelor of Science in Management Information Systems -
Oakland University
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