Yva Delva-Lemonier
Boynton Beach
Summary
Resourceful Outreach Specialist with strong communication and medical interpreting skills, enhancing client access to healthcare services. Experienced in navigating complex health insurance systems and building community connections to improve client outcomes. Bilingual and culturally sensitive, dedicated to client advocacy and support.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Outreach Specialist / Freelance Interpreter
Shift Translation & MCL
Boynton Beach
01.2023 - Current
- Accurately and effectively convey messages between source and target languages, following the National Code of Ethics for healthcare interpreters.
- Conducted intake and assessments to identify case goals and support clients in overcoming barriers to health insurance access.
- Assist clients with Financial Aid and Marketplace Health Insurance applications.
- Provided referrals and engaged clients in disability applications and employment services to enhance their support network.
- Facilitated immigration services and prepared divorce packages, ensuring accurate translation and notarization to meet clients' legal needs.
- Precisely interpret medical advice and information into the patient’s native language.
- Translate medical texts from English for internal and external customers, including patient education materials as requested.
- Establish and maintain quality service and positive interactions with patients, customers, visitors, healthcare providers, and staff.
- Delivered services during non-standard hours to accommodate client needs.
- Implement, develop, and coordinate outreach programs.
Care Coordinator
Palm Beach County Medical Society & Services
WPB
03.2022 - 01.2024
- Assisted clients with Medicaid and Food Stamps applications, serving as an advocate and navigator.
- Facilitated effective communication during medical appointments, ensuring non-English speaking patients understood healthcare providers.
- Bridged cultural differences to promote understanding and engagement among diverse clients.
- Referred to community-based support, county and federal programs, and Project Access Direct Care Program.
- Enhanced community awareness and connections, resulting in improved access to primary care for residents.
- Reviewed and transferred records using EMR systems.
- Documented case notes promptly and translated documents from English to Haitian Creole.
- Participated in internal and community meetings to discuss client needs.
- Participated in depositions by accurately interpreting and translating both spoken and signed information.
Medical Case Manager
Found Care Inc.
Boynton Beach
03.2018 - 10.2020
- Delivered comprehensive assessment, referral, linkage, and support services to enhance outcomes for HIV/AIDS clients.
- Facilitated client attendance at medical appointments and adherence to medication regimens, promoting better health management.
- Assisted individuals with enrollment in health insurance programs, including Medical/Medicare Waiver (PAC) and PBCHD.
- Coordinated psychosocial and health-related needs for clients, fostering supportive environments.
- Identified high-risk households and determined required services.
- Served as a liaison between medical staff and clients.
- Conducted thorough research to identify and resolve specific case issues for clients.
- Maintained strict patient confidentiality in compliance with HSC policies and standards.
- Participated in continuing annual medical interpreter and customer relations training.
Financial Counselor (Rehired)
State of Florida Department of Health (DOH)
Delray Beach
07.2016 - 03.2018
- Conducted interviews with applicants for public assistance, facilitating referrals to appropriate support services.
- Educated and guided clients about the application process and set expectations.
- Processed PEPW applications for pregnant women and teen mothers, ensuring timely access to necessary healthcare services.
- Processed Family Planning Waiver applications for women.
- Verified applicant household eligibility through FLORIDA SYSTEM, ACCESS FLORIDA, and FIMMIS.
- Communicated with clients through phone, fax, email, and scanning to facilitate service delivery.
- Maintained organization of client cases and files through efficient execution of daily clerical tasks.
- Prepared accurate weekly and monthly reports.
- Covered switchboard operator duties during staff absence.
Certified Application Counselor
HCD-CL Brumbach Primary Care Clinic
Palm Springs
06.2013 - 07.2016
- Determined client eligibility and enrollment for insurance, including the Affordable Care Act, Medicaid, Florida Kid Care, Health Care District, and other community programs.
- Interviewed clients to assess needs and referred to navigators for appropriate services.
- Reviewed collateral documents to verify client eligibility and referred to eligibility consultants.
- Participated in community outreach events with local and state agencies to enhance awareness of health services and facilitate client access.
- Ensured that 98% of intake procedures were completed within required time limits.
- Generated and reconciled monthly reports to ensure accurate tracking of client data and service utilization.
- Applied technical knowledge to analyze materials and make decisions.
- Collaborated with staff to ensure annual support plan updates and QSI assessment completion upon eligibility.
Financial Counselor
State of Florida Department of Health (DOH)
Delray Beach
11.2003 - 06.2013
- Interviewed and assisted applicants to determine eligibility for public assistance programs.
- Educated and guided clients on application processes, clarifying requirements and setting realistic expectations.
- Assisted clients with Ryan White application for HCD Option 3 coverage.
- Processed Presumptive Medicaid (PEPW) applications for pregnant women and teen mothers.
- Verified household eligibility through FLORIDA SYSTEM, ACCESS FLORIDA, FIMMIS, and Florida Kid Care.
- Managed clerical duties, maintained accurate client files, and prepared comprehensive weekly and monthly reports to track service delivery.
- Communicated with clients through phone calls, faxes, emails, and scanned documents to ensure effective information exchange.
- Provided coverage for switchboard operator duties during peak times to ensure continuous communication.
Education
Bachelor of Arts - Psychology and Human Services
Argosy University
Tampa, FLSkills
- Community outreach
- Solution-focused counseling
- Client advocacy
- Case management
- Medical interpreting
- Cultural competency
- Interpreting skills
- Health insurance navigation
- Eligibility determination
- Public resources
- Public services and programs
- Housing resources
- Effective documentation
- Record keeping
- Report preparation
- Documentation skills
- Record maintenance
- Culturally sensitive practices
- Cultural sensitivity
- Intervention strategies
- Problem solving
- Critical thinking
- Decision-making
- Attention to detail
- Time management
- Organizational skills
- Deadline management
- Relationship management
- Relationship building
- Team collaboration
- Bilingual communication
- Verbal communication
- Written communication
- Exceptional communication
- Interpersonal skills
- Conflict resolution
- Adaptability
- Flexible mindset
- Reliable performance
- Courteous demeanor
- Detail-oriented approach
- Versatile capabilities
- Customer service and support
- Phone etiquette
- HIPAA training
- Medical terminology familiarity
- Federal program knowledge
- State program knowledge
- Community events
- Human Development Understanding
- Medical terminology familiarity
Certification
- Public Notary
- Signing Agent Certified
- CPR Certification
- Tax Agent
- CHW Certificate of Attendance
References
Available upon request.
Timeline
Outreach Specialist / Freelance Interpreter
Shift Translation & MCL
01.2023 - Current
Care Coordinator
Palm Beach County Medical Society & Services
03.2022 - 01.2024
Medical Case Manager
Found Care Inc.
03.2018 - 10.2020
Financial Counselor (Rehired)
State of Florida Department of Health (DOH)
07.2016 - 03.2018
Certified Application Counselor
HCD-CL Brumbach Primary Care Clinic
06.2013 - 07.2016
Financial Counselor
State of Florida Department of Health (DOH)
11.2003 - 06.2013
Bachelor of Arts - Psychology and Human Services
Argosy University