Yvan Santana
Orlando,FL
Summary
Dedicated Automotive Technician with a strong work ethic and ASE certifications, recognized for enhancing customer satisfaction at Lexus through exceptional troubleshooting skills and attention to detail. Proven ability to optimize engine performance and deliver superior results under tight deadlines, fostering team collaboration and maintaining high safety standards in all repairs. Demonstrated ability to diagnose and resolve complex mechanical and electrical issues, ensuring vehicles operate safely and efficiently. Proven record of using problem-solving skills and technical expertise to deliver high-quality service.
Overview
8
8
years of professional experience
Work History
Automotive Technician
Lexus
12.2022 - Current
- Assisted in diagnosing vehicle issues using computerized diagnostic tools.
- Gained experience in using hand and power tools for automotive repairs.
- Collaborated with senior technicians to understand repair processes and techniques.
- Adhered to safety protocols while performing mechanical tasks on vehicles.
- Engaged in continuous learning of new automotive technologies and repair methods.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
Automotive Technician
Carmax
12.2021 - 11.2022
Automotive Technician
Toyota
03.2018 - 12.2021
Education
Bachelor of Science - Mechanical Engineering
University of Central Florida
Orlando, FLAssociate of Arts - General Studies
Eastern Florida State College
Palm Bay, FL05-2011
Skills
- Strong work ethic
- Changing tires
- Attention to detail
- Engine repair
- Problem-solving
- Safety awareness
- Time management
- Brake systems understanding
- Troubleshooting skills
- Customer service
- Fluid exchanges
- Vehicle inspection
- Alignments experience
- System repairs
- Team collaboration
- Preventive maintenance services
- Coolant system control
- Installing equipment
- Electrical failure repairs
- Battery services
- Replacing filters
- Engine rebuilds
- Heating and air conditioning
- Vehicle inspections
- Drivetrain repair
- Automotive electronics
- Drivetrain and axle installation
- Electrical experience
- Quality assurance
- Calibrating systems
- Optimizing engine performance
- ASE certification
- Relaying complex information
Timeline
Automotive Technician
Lexus
12.2022 - Current
Automotive Technician
Carmax
12.2021 - 11.2022
Automotive Technician
Toyota
03.2018 - 12.2021
Bachelor of Science - Mechanical Engineering
University of Central Florida
Associate of Arts - General Studies
Eastern Florida State College