Summary
Overview
Work History
Education
Skills
Licensingandcertifications
Timeline
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YVELAIRE MASSENA

Riverdale,USA

Summary

Highly motivated and experienced customer service professional with over a decade of experience in the medical field. I am passionate about assessing customer needs, clear communication, and attention to detail. Through comprehensive reporting of key metrics, I have consistently helped streamline processes to improve customer satisfaction. I am results oriented and excel in multitasking while providing quality, speed, and process optimization in a fast-paced high-call volume setting.

Overview

10
10
years of professional experience

Work History

Front Desk Clerk

Emory Healthcare
08.2018 - 03.2021
  • Greeted customers with courtesy and announced their arrival to necessary departments.
  • Handled incoming calls on a multi-line phone system and directed them to the correct staff member while answering general information questions as required.
  • Provided administrative support to senior staff when neede such as data entry, preparing correspondence and record keeping.

Immunization Coordinator

Soliant Health
04.2021 - Current
  • Performed vaccine management by ordering, managing inventory, reconciling, storing, and handling vaccines
  • Administer and manage an emergency plan, transfer of vaccines, temperature monitoring and the safe discard of expired vaccines

Anesthesia Technician

Emory Healthcare
01.2018 - Current
  • Assist the licensed anesthesiologist with patient evaluations transport positioning insertion of intravenous lines and airway management
  • Account for and maintain inventory of incoming and outgoing anesthesia machines, and equipment
  • Cleaned anesthesia machines monitors and equipment following infection control procedures
  • Positioned residents for comfort and to prevent skin pressure problems
  • Helped with transferring residents in and out of wheelchairs and adaptive equipment
  • Prepared patient rooms prior to arrivals

Certified Nursing Assistant

A Hand to Hold
02.2016 - Current
  • Performed treatments including catheter care, enema administration, preparation of sitz baths, compression application, and assisting in ambulating of patient
  • Assisted patients with tending to personal care, activities of daily living, and transfers/transport

Patient Care Assistant

Reliable Health & Rehabilitation
10.2014 - 02.2016
  • Accurately fielded and recorded patient information
  • Provided skin/wound care according to established policy/procedures and regulations

Education

Practical Nurse -

Kings Career Institute
West Palm Beach, FL
01.2021

FAKS Allied Health Education -

FAKS Allied Health Education
College Park, GA
01.2019

Certified Nursing Assistant -

Active Assist Care
Riverdale, GA
01.2014

Biology, Organic Chemistry, General Chemistry, Anatomy

Quisqueya University
Port-au-Prince, HT
01.2010

Skills

  • French fluency
  • HIPAA compliance
  • Organizational skills
  • Detail oriented
  • Monitoring vaccine storage
  • Sterilization techniques

Licensingandcertifications

  • Pharmacy Technician
  • Certified Nursing Assistant
  • Certified Patient Care Technician
  • CPI Nonviolent Crisis Intervention
  • First Aide certified
  • CPR certified
  • COVID-19 Vaccine Webinar Series: Hosting
  • Off-Site COVID-19 Vaccination Clinics: A Primer for Healthcare Workers (Web on Demand)

Timeline

Immunization Coordinator

Soliant Health
04.2021 - Current

Front Desk Clerk

Emory Healthcare
08.2018 - 03.2021

Anesthesia Technician

Emory Healthcare
01.2018 - Current

Certified Nursing Assistant

A Hand to Hold
02.2016 - Current

Patient Care Assistant

Reliable Health & Rehabilitation
10.2014 - 02.2016

FAKS Allied Health Education -

FAKS Allied Health Education

Certified Nursing Assistant -

Active Assist Care

Biology, Organic Chemistry, General Chemistry, Anatomy

Quisqueya University

Practical Nurse -

Kings Career Institute

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YVELAIRE MASSENA