Yvenie Martino
Positive Behavior Services
Gresham,OR
15
years of professional experience
Healthcare administrative professional with 10+ years of experience supporting patients, providers, and multidisciplinary teams across medical, behavioral health, specialty care, and hospital settings. Experienced in patient care coordination, insurance verification, intake, medical records, scheduling, referrals, and regulatory compliance. Recognized for building strong patient relationships, solving complex administrative challenges, and improving workflow efficiency in fast-paced healthcare environments.
Work History
ABA Technician- On Call-Wends Only
1 Year 2 Months- Implement individualized treatment plans for clients with developmental disabilities using Applied Behavior Analysis (ABA) techniques
- Deliver one-on-one instruction to build communication, social, and daily living skills
- Collect, track, and analyze behavioral data to monitor client progress and inform treatment adjustments
- Conduct ongoing assessments and direct observations to evaluate effectiveness of interventions
- Collaborate with families and caregivers to reinforce behavioral strategies in home environments.
- Monitored client progress and documented behavioral data for analysis.
- Implemented individualized behavior intervention plans to support client development.
- Assisted in data collection and analysis to track client progress toward goals.
Patient Care Coordinator- Contract
5 Months- Coordinated patient care services for orthotic and prosthetic treatment, ensuring timely and patient-centered support.
- Scheduled patient appointments, fittings, and follow-ups while maintaining efficient clinic workflow.
- Verified insurance coverage, benefits, and authorizations to support access to necessary medical devices and services.
- Acted as a liaison between patients, providers, and clinical staff to ensure clear communication and continuity of care.
- Maintained accurate and confidential patient records in compliance with HIPAA regulations.
- Coordinated patient appointments and follow-ups to ensure optimal care delivery.
- Collaborated with clinical teams to streamline patient intake processes and improve workflow efficiency.
- Managed insurance verifications and eligibility checks to facilitate timely treatment access for patients.
- Educated patients on prosthetic and orthotic options, enhancing understanding and satisfaction with care solutions.
Intake Coordinator- Contract
5 Months- Managed end-to-end patient intake processes, ensuring accurate and complete data collection
- Responded promptly to patient inquiries, resolving issues related to intake, scheduling, and documentation
- Maintained confidential patient records in full compliance with HIPAA and organizational standards
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Handled high-volume incoming communications via phone, fax, and email with professionalism and efficiency
- Updated and verified patient information in electronic systems to ensure billing accuracy and reduce errors
- Coordinated patient intake processes to ensure timely and accurate information collection.
- Managed scheduling of patient appointments, optimizing workflows for efficiency.
- Supported office staff and operational requirements with administrative tasks.
- Developed training materials for new staff on intake procedures and systems.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
Medical Records/HIM- Contract
4 Months- Process medical records and sensitive patient information requests accurately and efficiently.
- Ensure all releases comply with HIPAA and organizational privacy policies.
- Collaborate with healthcare teams to provide timely access to patient information.
- Verify the accuracy and completeness of records before release.
- Maintain and manage databases containing protected health information (PHI).
- Scan and organize charts after patient discharge to ensure accessibility for requesters.
- Investigate discrepancies between authorization forms and patient records to prevent errors.
- Participate in departmental and hospital educational programs to maintain skills and compliance.
- Handle incoming and outgoing communications related to records requests, including mail, email, fax, and phone calls.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Program Administration Assistant
1 Year 10 Months- Led recruitment, onboarding, and development of staff within a behavioral health setting, fostering a collaborative, client-centered care environment.
- Facilitated team meetings and training sessions focused on trauma-informed care, best practices, and continuous staff development.
- Managed daily program operations supporting individuals with behavioral health needs, ensuring high-quality, person-centered service delivery.
- Developed and implemented program policies and procedures to maintain compliance with regulatory and organizational standards.
- Supervised administrative and support staff, promoting accountability, efficiency, and strong team communication.
- Coordinated care-related meetings, case conferences, and program events to support client outcomes and interdisciplinary collaboration.
- Trained new staff on office procedures, promoting adherence to company policies and standards.
Lab Assistant
1 Year 5 Months- Utilized aseptic techniques to maintain specimen integrity and prevent contamination.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Processed, labeled, and packaged specimens for transport in accordance with laboratory and regulatory standards.
- Accurately recorded patient information, physician orders, and laboratory data in electronic systems.
- Acted as a liaison between clinics and the laboratory to ensure timely communication and continuity of care.
- Resolved specimen discrepancies related to patient information, labeling
- Maintained equipment calibration and ensured adherence to safety protocols.
Office Assistant
1 Year 1 Month- Provided comprehensive administrative support, including filing, billing, data entry, and document management in a fast-paced healthcare environment.
- Communicated task progress and escalated urgent matters to leadership to ensure timely resolution and continuity of operations.
- Facilitated patient registration using EMR/EPIC systems, ensuring accurate and confidential data entry.
- Managed high-volume phone communication.
- Supported onboarding of new staff by preparing materials and coordinating logistics.
- Compiled, recorded, and verified reports and data to support program operations.
- Improved office efficiency by organizing files, creating spreadsheets, and managing document workflows (faxing, scanning, reporting).
- Coordinated appointments and meetings, enhancing scheduling efficiency for team members.
Specimen Processor
2 Years- Collected urine and oral fluid specimens while maintaining patient dignity, confidentiality, and adherence to clinical protocols.
- Processed, labeled, and packaged specimens for transport in compliance with laboratory and regulatory standards.
- Verified patient identity and specimen labeling to ensure accuracy and reduce testing errors.
- Served as a liaison between healthcare providers and the laboratory to support timely and accurate communication.
- Entered and maintained patient and specimen data in electronic systems with a high level of accuracy.
- Resolved specimen issues related to labeling, patient information, and billing to prevent delays in processing..
- Processed biological specimens to ensure timely and accurate testing results.
- Trained new staff on laboratory processes and best practices for specimen processing.
Lead Staff Manager
3 Years 5 Months- Supervised staff and monitored residents' medical, behavioral, and daily living needs to ensure safe, high-quality, person-centered care.
- Oversaw daily facility operations, ensuring services were well-organized and responsive to client needs.
- Coordinated and led weekly staff meetings to reinforce expectations, provide training, and maintain high performance standards.
- Transported clients to medical appointments and community activities, supporting engagement and overall well-being.
- Led team in developing operational strategies to enhance service delivery and client satisfaction.
- Managed daily staff schedules, optimizing resource allocation and improving workflow efficiency.
Data Entry/Intake Coordinator
2 Years 1 Month- Managed high-volume phone lines, scheduling and confirming appointments while providing professional and compassionate customer service.
- Verified insurance coverage, benefits, and eligibility to ensure accurate billing and access to services.
- Registered patients and maintained accurate, confidential medical records in compliance with HIPAA standards.
- Coordinated the intake process for new clients, including scheduling assessments and providing required documentation.
- Coordinated patient intake processes to ensure efficient scheduling and streamlined workflow.
- Managed electronic health record systems to maintain accurate patient information and improve accessibility.
Front Desk Receptionist/Referral Coordinator
2 Years- Provided administrative and clerical support in a busy medical practice, managing front desk operations and patient flow.
- Answered high-volume phone lines, scheduled appointments, and assisted patients with inquiries in a professional and compassionate manner.
- Verified patient demographics and insurance coverage, ensuring accurate and up-to-date information in EPIC.
- Completed benefits and eligibility verification, obtained referrals, and collected co-pays at time of service.
- Coordinated referrals, authorizations, and services including DME and imaging to support continuity of care.
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
Education
High School Diploma
Skills
Administrative & Office Support
Patient registration
Data entry
Maintaining medical records
Scheduling
Processing payments
Multi-line phone systems
Call center experience
Medical & Insurance Knowledge
Insurance verification
Follow-up on claims
Explanation of benefits
Pre-authorizations
CPT
ICD-9
ICD-10 coding
EMR systems (Epic
Workday)
Electronic billing
HIPAA compliance
Technical & Systems Skills
Workday
SharePoint
EPIC
NextGen
eClininals
Data collection
Electronic filing
Microsoft Office
Strong writing and documentation skills
Communication & Language
Bilingual support
Professional communication
Patient correspondence
Customer service
Team collaboration
CPR / AED
Collaboration with professionals
Reinforcement procedures
Functional communication training
Social skills development
Timeline
Patient Care Coordinator- Contract
Hanger Clinic: Prosthetics & Orthotics
01.2026 - 06.2026Read More
Intake Coordinator- Contract
Genentech
08.2025 - 01.2026Read More
ABA Technician- On Call-Wends Only
Positive Behavior Services
05.2025 - CurrentRead More
Medical Records/HIM- Contract
Robert Half Staffing Agency
04.2025 - 08.2025Read More
Program Administration Assistant
New Narrative
06.2023 - 04.2025Read More
Lab Assistant
Lab Corp
01.2022 - 06.2023Read More
Office Assistant
Multnomah County Health Department
12.2020 - 01.2022Read More
Specimen Processor
Millenium Healthcare Diagnostics
12.2018 - 12.2020Read More
Lead Staff Manager
Coat Rehab Services
07.2015 - 12.2018Read More
Data Entry/Intake Coordinator
Portland Pain Care
06.2013 - 07.2015Read More
Front Desk Receptionist/Referral Coordinator
Mt View Family Practice
06.2011 - 06.2013Read More
James Madison High School
High School Diploma
Read More