Yves-Daniel Larochelle
Customer Service Supervisor
Baldwin,NY
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Optimum
Jericho, NY
04.2022 - Current
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Resolved issues through active listening and open-ended questioning.
Roslyn Optimum Store Lead Coordinator
Optimum
Melville, NY
03.2017 - 04.2022
- Gathered and organized materials to support operations.
- Prepared agendas and took notes at meetings to archive proceedings.
- Handled incoming and outgoing shipping and receiving activities.
- Entered data, generated reports, and produced tracking documents.
- Inventoried and ordered office supplies to maintain availability of products.
Lead Coordinator for Virtual Dispatch Organization
Optimum
Melville, NY
03.2014 - 03.2017
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Education
Associate of Business Administration -
Long Island University
Brooklyn, NY05.2004
High School Diploma -
Holy Cross High School
Flushing, NY1999
Skills
- Customer Implementation
- Customer Relations
- Workflow Schedules
- Training Programs
- Maintaining Clean Work Areas
- Customer Service
- Customer Relationship Management
- Daily Timekeeping
- New Hire Training
- Employee Scheduling
Timeline
Customer Service Supervisor
Optimum
04.2022 - Current
Roslyn Optimum Store Lead Coordinator
Optimum
03.2017 - 04.2022
Lead Coordinator for Virtual Dispatch Organization
Optimum
03.2014 - 03.2017
Associate of Business Administration -
Long Island University
High School Diploma -
Holy Cross High School
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