Yves Gasana
Goodyear,AZ
Summary
Organized Senior moderator with 3 years of experience in content moderation. Trained in leadership and offering meticulous eye for scheduling and proofreading details. Innovative problem-solver with approachable attitude and insightful critical thinking abilities.
Overview
4
4
years of professional experience
Work History
Clinical Nurse Assistant
North Mountain Medical And Rehab
10.2023 - 12.2023
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Enhanced patient recovery through diligent monitoring and timely intervention.
- Streamlined communication among healthcare team members for optimal patient outcomes.
- Assisted patients with daily activities, promoting independence and overall wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Customer Service Representative
FedEx
Goodyear, AZ
04.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Content Review Analyst
Tech Firefly
Goodyear, AZ
09.2022 - 02.2023
- Improved content quality by meticulously reviewing and analyzing user-generated submissions.
- Enhanced user experience through timely identification and resolution of content-related issues.
- Collaborated with cross-functional teams to develop comprehensive content review strategies and guidelines.
- Streamlined content review processes, resulting in increased efficiency and accuracy of reviews.
Content Moderator
Tik Tok
Phoenix, AZ
02.2021 - 12.2022
- Enhanced user experience by diligently monitoring and removing inappropriate content from tik tok platform.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
Content Curator
Tech Mahindra
Goodyear, AZ
05.2022 - 09.2022
- Enhanced user experience by curating high-quality content tailored to audience preferences.
- Boosted website traffic by consistently delivering engaging and shareable articles and multimedia content.
- Managed a diverse content mix, balancing evergreen topics with timely news stories for optimal reader engagement.
- Ensured brand consistency in all curated materials, maintaining a unified voice and message across platforms.
Medical Laboratory Technologist
Infectious Diseases Institute
Phoenix, AZ
11.2019 - 12.2021
- Enhanced laboratory efficiency by streamlining specimen processing and implementing effective quality control measures.
- Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
- Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
- Collaborated with interdisciplinary healthcare teams for improved patient outcomes, sharing critical lab findings and insights.
Education
Bachelor of Science - Biomedical Sciences
Arizona State University
Tempe, AZ01.2020
Skills
- Critical Thinking
- Time Management
- Active Listening
- Medical Terminology
- Creative Thinking
- Social Media Knowledge
- Data Interpretation
- Analytical Mindset
- Strong Communication
- Adaptability
- Problem Solving
- Task Prioritization
- Quality Assurance
- Content Analysis
- Computer Literacy
- Attention to Detail
- Decision Making
Timeline
Clinical Nurse Assistant
North Mountain Medical And Rehab
10.2023 - 12.2023
Content Review Analyst
Tech Firefly
09.2022 - 02.2023
Content Curator
Tech Mahindra
05.2022 - 09.2022
Customer Service Representative
FedEx
04.2021 - 10.2023
Content Moderator
Tik Tok
02.2021 - 12.2022
Medical Laboratory Technologist
Infectious Diseases Institute
11.2019 - 12.2021
Bachelor of Science - Biomedical Sciences
Arizona State University
Similar Profiles
Yves GasanaYves Gasana
Clinical Nurse Assistant at North Mountain Medical And RehabClinical Nurse Assistant at North Mountain Medical And Rehab
Joseph NievesJoseph Nieves
RN Supervisor at North Mountain Medical & RehabRN Supervisor at North Mountain Medical & Rehab
KAYATANA THOMPSONKAYATANA THOMPSON
Dietary Executive at Ensign North Mountain Medical RehabilitationDietary Executive at Ensign North Mountain Medical Rehabilitation