Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Awards
Certificate of Completion 8-hour security training
Timeline
Generic

Yves-nel Bertrand

743 Havestraw Suffern ,NY

Summary

Experienced with coordinating volunteer activities and supporting community programs. Utilizes organizational and interpersonal skills to promote effective project execution. Knowledge of building strong community relations and enhancing service delivery.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Volunteer

Security
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Shift Leader

Applegreen
06.2017 - 06.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Delivery Driver

Amazon
07.2022 - 05.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.

Warehouse Worker

Aeotek
11.2021 - 03.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Education

High School Diploma -

Spring Valley High School
Spring Valley, NY
06-2019

Mechanic

Boces
West Nyack, NY
09-2018

Social Media Marketing

Internet

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Attention to detail
  • Team collaboration
  • Leadership qualities
  • Community service
  • Computer skills
  • Time management
  • Customer service
  • Social media management

Accomplishments

  • Resolved product issue through consumer testing.

Certification

  • Licensed [Security] - May 2025

Languages

English

Awards

Customer Service Recognition, 

Sports Captain / Team Recognition – leadership and teamwork.

Certificate of Completion 8-hour security training

I bring more than just the basic qualifications for this role. Outside of my professional training, I enjoy activities that strengthen my focus, discipline, and problem-solving skills. I I also take part in  fitness, community volunteering  which helps me stay alert and dependable in any environment. These experiences reflect my commitment to responsibility, teamwork, and continuous self-improvement.

Timeline

Delivery Driver

Amazon
07.2022 - 05.2023

Warehouse Worker

Aeotek
11.2021 - 03.2022

Shift Leader

Applegreen
06.2017 - 06.2023

Volunteer

Security

High School Diploma -

Spring Valley High School

Mechanic

Boces

Social Media Marketing

Internet

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