Yvette Amador
Dallas,TX
Summary
Business leader with expertise in strategic planning, problem-solving, and team-building. Proven track record in entrepreneurial and management roles, fostering strong relationships with colleagues and clients. Adept at managing administrative and sales teams while driving organizational success through decisive judgment and business acumen.
Overview
37
37
years of professional experience
Work History
Business Owner
Assured Living
Plano, TX
01.2014 - Current
- Established and operated a business providing supportive housing for adults facing mental health and substance abuse challenges.
- Delivered individualized training services to families on effectively managing mental health issues.
- Collaborated with psychiatrists, medical providers, social workers, and psychiatric hospitals to enhance care coordination.
- Achieved proven success in managed care for individuals over an eleven-year period.
Personal Bank
Wells Fargo Bank
Coppell, TX
01.2004 - 01.2009
- Specialized in retail and business banking, emphasizing sales and professionalism.
- Conducted lead analysis to strategically target high-potential sales activities.
- Adapted sales approaches for clients across diverse market segments.
- Facilitated onsite financial seminars to enhance financial literacy and promote bank products.
- Identified customer concerns, tailoring education and sales strategies accordingly.
- Recognized personal and non-personal client needs, making referrals to financial services and insurance departments.
Insurance Adjuster
USA/ESIS
Irving, TX
01.2004 - 01.2009
- Negotiated claims exceeding $100,000 for self-insured clients as a multi-line adjuster.
- Maintained closing ratios between 95% and 100% while managing diverse claim volumes.
- Achieved quality ratings above 90% in local and home office evaluations.
- Delivered presentations with thorough analyses for settlement recommendations and investigation summaries.
- Participated in management trainee program, showcasing dedication to professional development.
- Managed litigated files effectively, ensuring optimal outcomes for clients.
Sales Assistant
Prudential Securities and Oppenheimer
Dallas, TX
01.1999 - 01.2004
- Maintained leadership role as sales assistant supporting over 20 financial advisors during onboarding.
- Facilitated opening of new accounts while processing financial and administrative transactions efficiently.
- Coordinated office calendar, scheduled luncheons, and managed vendor visits at Oppenheimer.
- Collaborated for two years with a team of financial advisors focusing on high net worth clients.
- Managed day-to-day operations and calendar for multiple advisors simultaneously.
Assistant Manager
Alamo Rent A Car
Irving, TX
01.1989 - 01.1997
- Managed administrative tasks as assistant manager, including payroll, new hire processing, and training.
- Handled petty cash, daily bank deposits, and accounts payable/receivable efficiently.
- Supervised over 15 sales agents, implementing incentives to enhance sales performance.
- Created work schedules based on monthly sales reports to optimize team productivity.
- Extended management responsibilities across sales, administration, and production departments.
- Processed new applications and conducted interviews to facilitate hiring and team development.
- Demonstrated a proactive approach to employee training and development throughout all departments.
Education
Associates Degree -
Remington College
Fort Worth, TX01.1998
Some College (No Degree) - Studied for Bachelor Degree Program for Business
Ashford University
Clinton, IASkills
- Care coordination
- Managed care
- Customer relationship management
- Effective communication
- Claims management
- Problem solving
- Team leadership
- Conflict resolution
- Time management
- Staff hiring
- Work Planning and Prioritization
- Public speaking
- Professional networking
- Business administration
- Claim negotiation
References
Available upon request
Timeline
Business Owner
Assured Living
01.2014 - Current
Personal Bank
Wells Fargo Bank
01.2004 - 01.2009
Insurance Adjuster
USA/ESIS
01.2004 - 01.2009
Sales Assistant
Prudential Securities and Oppenheimer
01.1999 - 01.2004
Assistant Manager
Alamo Rent A Car
01.1989 - 01.1997
Associates Degree -
Remington College
Some College (No Degree) - Studied for Bachelor Degree Program for Business
Ashford University