Yvette Betancourt
Glendale,AZ
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Hardworking professional with experience in office operations and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Aiming to leverage my abilities to successfully fill the Patient representative role on your team.
Overview
3
3
years of professional experience
Work History
Representative Accountant
Bank Of America, Home Loans
Phoenix, AZ
05.2023 - Current
- Prepared documents for closing including title search paperwork and insurance information.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Monitored financial activity within assigned accounts to identify discrepancies or potential problems requiring resolution.
Retail Parts Specialist
Oreilly's Auto Parts
44 W Baseline Rd , AZ
10.2021 - 08.2024
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Ability to work independently or collaboratively with team members.
Insurance Agent
Aall Insurance Group
Tempe, Arizona
02.2022 - 05.2023
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
- Accurately processed payments from customers for policy premiums and other fees associated with the policy.
- Utilized organizational skills to maintain accurate records of all policy changes and client information.
Education
High School Diploma -
Westview High School
Avondale, AZ05-2023
Skills
- Cross-selling techniques
- Organizational skills
- Adaptability and flexibility
- Call center experience
- Problem-solving abilities
- Excellent communication
Timeline
Representative Accountant
Bank Of America, Home Loans
05.2023 - Current
Insurance Agent
Aall Insurance Group
02.2022 - 05.2023
Retail Parts Specialist
Oreilly's Auto Parts
10.2021 - 08.2024
High School Diploma -
Westview High School