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Yvette Colon-Long
Yukon,OK
Summary
Dedicated Revenue Cycle Manager with a strong focus on improving patient satisfaction and financial performance. Expertise in claims management and team collaboration to ensure accurate billing processes and timely revenue recovery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
26
26
years of professional experience
Work History
Revenue Cycle Manager
Arise Vascular
Dripping Springs, TX
06.2022 - 02.2024
- Managed billing processes to ensure accurate and timely claims submission.
- Analyzed patient accounts to identify discrepancies and resolve issues efficiently.
- Implemented process improvements that enhanced revenue integrity and compliance.
- Utilized electronic health record systems to track claims status and payment processing.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Collaborated with cross-functional teams to streamline revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Streamlined patient financial counseling processes, improving patient understanding and satisfaction with billing procedures.
- Improved patient satisfaction scores by simplifying billing process and enhancing transparency.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Utilized financial software to prepare consolidated financial statements.
Payment Poster
Hill Country OBGYN
Austin, TX
12.2002 - 04.2022
- Posted payments accurately to patient accounts, ensuring prompt reconciliation of financial records.
- Collaborated with billing department to resolve discrepancies and enhance payment posting processes.
- Reviewed denied claims, conducting follow-up actions to maximize revenue recovery efforts.
- Implemented best practices in posting procedures, reducing errors and streamlining workflows.
- Led initiatives to improve payment processing time, enhancing overall patient satisfaction levels.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
- Supported audits by providing detailed records of all posted payments and adjustments upon request.
- Optimized payment allocation processes, resulting in decreased time spent on manual adjustments.
- Accurately posted payments and adjustments both electronically and manually.
- Served as a key liaison between billing and collections departments, facilitating timely communication around patient account issues.
- Enhanced payment processing efficiency by implementing a streamlined posting system.
- Collaborated with billing team to resolve outstanding invoices and improve cash flow.
- Streamlined the insurance verification process, ensuring accurate benefit information for prompt claim processing and payment resolution.
- Reconciled accounts receivable to general ledger.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
- Reduced payment discrepancies through meticulous attention to detail in data entry and reconciliation.
- Took money and cards from customers to handle payment processing.
- Contributed to improving departmental workflows by regularly sharing insights and feedback on processes with management.
- Played an integral role in maintaining a clean claims submission rate above industry standards through diligent posting practices and collaboration with other departments.
- Increased accuracy of patient account balances by diligently applying payments according to insurance guidelines.
- Processed payments that had been received from insurance companies and Medicare.
- Handled payment transactions for customer purchases.
- Consistently maintained high levels of productivity, exceeding departmental goals each month.
- Contributed to the reduction of aged accounts receivable by prioritizing oldest outstanding balances for follow-up action.
Front Desk Medical Receptionist
Austin Diagnostic Clinic
Austin, TX
05.1998 - 12.2002
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Coordinated communication between patients and healthcare providers.
- Ensured accuracy of patient information in medical records.
- Trained new staff on front desk procedures and software usage.
- Developed patient satisfaction initiatives to improve overall experience.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for 5-physician Cardiology medical facility, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed clerical duties and tasks for clinic administration.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Education
High School Diploma -
Round Rock High School
Round Rock, TX05-1986
Skills
- Revenue performance
- Denial resolution
- Billing cycle expertise
- Account monitoring
- Cash flow management
- Healthcare industry
- Data analytics
- Claims management
- Revenue enhancements
- Medical billing
- Revenue optimization
- Charging methodologies
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Excellent communication
- Reliability
- Critical thinking
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Active listening
- Team collaboration
- Decision-making
- Customer relationship development
- Cash handling expertise
- Task prioritization
- Self motivation
Timeline
Revenue Cycle Manager
Arise Vascular
06.2022 - 02.2024
Payment Poster
Hill Country OBGYN
12.2002 - 04.2022
Front Desk Medical Receptionist
Austin Diagnostic Clinic
05.1998 - 12.2002
High School Diploma -
Round Rock High School