Yvette Cooper
Arlington
Summary
Accomplished healthcare professional with extensive experience at Medical City Arlington, excelling in patient care and clinical documentation. Demonstrated expertise in vital signs monitoring and HIPAA compliance. Recognized for enhancing patient comfort and safety through empathetic communication and proactive care strategies, contributing to a 20% improvement in patient satisfaction scores.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE CARE TECH
Medical City Arlington
04.2021 - Current
- Assisted in patient care, ensuring comfort and adherence to safety protocols.
- Monitored vital signs, documenting changes for nursing staff review.
- Supported daily activities for patients, promoting independence and well-being.
- Maintained cleanliness and organization of patient rooms and common areas.
- Maintained accurate records and organized filing systems to ensure efficiency.
- Assisted in preparation of reports and presentations, enhancing communication effectiveness.
- Implemented office procedures that improved workflow and reduced errors.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
Certified Nursing Assistant
CITY VIEW NURING & REHAB
06.2019 - 03.2021
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes in patient conditions accurately.
- Collaborated with nursing staff to implement care plans effectively for optimal patient outcomes.
- Educated patients and families on health management and post-discharge care instructions.
Certified Nursing Assistant
Arbrook Plaza
09.2015 - 02.2019
- Advocated for patient needs, facilitating communication between healthcare providers and families.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
SPRINGHILL MEDICAL CENTER
03.2013 - 06.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
CNA -
IMMACULATE GRACE SCHOOL
Grand Prairie, TXHigh School Diploma -
SPRINGHILL HIGH SCHOOL
Springhill, LA05-2006
Skills
- Patient care
- Basic life support
- Vital signs monitoring
- HIPAA compliance
- Healthcare software
- Clinical documentation
- Direct patient care
- Behavioral health
- Written communication
- Medical history review
Certification
- CPCT/A - Patient Care Technician/Assistant
Timeline
ADMINISTRATIVE CARE TECH
Medical City Arlington
04.2021 - Current
Certified Nursing Assistant
CITY VIEW NURING & REHAB
06.2019 - 03.2021
Certified Nursing Assistant
Arbrook Plaza
09.2015 - 02.2019
Certified Nursing Assistant
SPRINGHILL MEDICAL CENTER
03.2013 - 06.2015
CNA -
IMMACULATE GRACE SCHOOL
High School Diploma -
SPRINGHILL HIGH SCHOOL