Yvette E. Cruz
Oak Ridge
Summary
Dynamic Child Care Quality Assurance Inspector with extensive experience at the State of New Jersey, adept in crisis intervention and case management. Proven track record in ensuring regulatory compliance and enhancing facility operations. Bilingual in English and Spanish, skilled in report writing and client advocacy, committed to improving child welfare outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Child Care Quality Assurance Inspector I
State of NJ - DCF / Office of Licensing
Trenton
03.2015 - Current
- Conduct field inspections and evaluations of child care facilities to ensure adherence to state regulations and licensing requirements.
- Investigate complaints related to unsafe conditions, staff conduct, and programming; document findings and issue citations as needed.
- Provide guidance to facility operators on regulatory compliance, program improvement, and safety standards.
- Prepare official reports detailing inspection outcomes, violations, and follow-up actions.
Family Service Specialist II
State of New Jersey - DCF / Division of Child Protection & Permanency
Morris Plains
03.2012 - 05.2015
- Manage comprehensive casework for at-risk children and families, including investigations, home assessments, and service referrals.
- Conduct interviews with child victims, families, and alleged perpetrators; document findings and collaborate with legal teams for court proceedings.
- Monitor various placements (foster care, kinship, residential) to ensure safety, permanency, and well-being of children.
- Create and implement individualized family plans and refer clients to necessary community resources.
Crisis Intervention Specialist
Family Intervention Services, Inc.
Rockaway
07.2011 - 03.2012
- Provided emergency response and case management for families experiencing behavioral or mental health crises.
- Developed and implemented Individualized Crisis Plans (ICPs) in coordination with families and service providers.
- Ensured continuity of care through follow-up services and referrals to long-term support programs.
- Maintained comprehensive and confidential case documentation in compliance with state standards.
Intern
New Jersey State Police
Totowa
09.2010 - 05.2011
Intern
Paterson Police Department
Paterson
01.2007 - 05.2007
Education
Human Resources Generalist Certificate -
County College of Morris
Randolph, NJ01.2022
Child Advocacy Program -
Montclair State University
Montclair, NJ05.2015
Bachelor of Arts - Sociology, Concentration in Criminal Justice
William Paterson University
Wayne, NJ05-2011
Skills
- Case Management
- Crisis Intervention
- Investigations
- Report Writing
- Human Resources
- Recruitment
- Government Regulation Compliance
- Staff Training
- Staff Development
- Evidence Collection
- Documentation
- Policy Enforcement
- Auditing
- Client Advocacy
- Community Referral
- Facility Inspection
- Licensing
Objective
Dedicated and results-driven government professional with extensive experience in policy enforcement, regulatory compliance, investigations, and case management. Proven ability to manage complex caseloads, conduct thorough investigations including evidence collection and interviewing, and produce detailed investigative reports. Adept at training staff, inspecting physical sites and documentation for regulatory adherence, and maintaining high standards of accuracy and integrity in all documentation. Seeking to leverage a multifaceted skill set to support and strengthen agency operations, uphold legal and ethical standards, and ensure community and organizational accountability.
Technical And Language Skills
Microsoft Office (Word, Excel, Outlook), Zoom, Social Media Platforms, Fluent in English, Fluent in Spanish
Certification
- Notary Public, New Jersey, 02/01/20
- NJ Real Estate License, New Jersey, #2081748, Referral Status, 02/01/25
- Human Resources Generalist Certificate, County College of Morris, Randolph, NJ, Spring 2022
- New Jersey Substitute Teacher Certification, #01742169, 02/09/24
Education And Professional Development
- Montclair State University, Montclair, NJ, Child Advocacy Program, 09/01/14, 05/01/15
- County College of Morris, Randolph, NJ, Human Resources Generalist Certificate, Spring 2022
- William Paterson University, Wayne, NJ, Bachelor of Arts in Sociology, Concentration in Criminal Justice, 2011
- Rutgers University, New Brunswick, NJ, May 2012 - December 2013. Enrolled in Masters of Social Work Program
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Child Care Quality Assurance Inspector I
State of NJ - DCF / Office of Licensing
03.2015 - Current
Family Service Specialist II
State of New Jersey - DCF / Division of Child Protection & Permanency
03.2012 - 05.2015
Crisis Intervention Specialist
Family Intervention Services, Inc.
07.2011 - 03.2012
Intern
New Jersey State Police
09.2010 - 05.2011
Intern
Paterson Police Department
01.2007 - 05.2007
Human Resources Generalist Certificate -
County College of Morris
Child Advocacy Program -
Montclair State University
Bachelor of Arts - Sociology, Concentration in Criminal Justice
William Paterson University
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