Yvette De Dios
Salem,OR
Summary
Bilingual customer service professional with extensive experience in document management, office administration, and educational support. Eager to contribute to SAIF as a Document Imaging Specialist by providing accurate document processing, maintaining confidentiality, and delivering exceptional customer service. Detail-oriented, dependable, and committed to supporting efficient operations and customer satisfaction
Overview
16
16
years of professional experience
Work History
Bilingual Teacher Assistant
Cesar Chavez Elementary
10.2017 - Current
- Assist classroom teachers in supervising snack time and indoor and outdoor play.
- Instruct small groups of students in basic reading, writing, and math concepts.
- Grade tests and papers and record grades for teaching staff.
- Report on student progress, behavior, and social skills to parents.
- Prepare instructional materials, including making copies, constructing bulletin boards, and setting up work areas.
- Attend staff meetings, conferences, and required training programs.
- Translate during conferences.
- Supervise the classroom in the absence of the lead teacher.
- Administer reading/math test.
- Prepare lesson plans and teach English to Spanish-speaking students.
- Teach English written structure and verbal communication.
- Prepare lesson plans to meet specific student needs.
- Provided exceptional customer service to students, parents, and staff.
- Managed and resolved inquiries and issues effectively.
- Maintained accurate records and documentation.
Office Assistant
Cesar Chavez Elementary
09.2022 - 06.2023
- Performed a variety of administrative duties including answering phones, taking, and delivering messages, making copies, faxing documents, filing, data entry related to student attendance, sending attendance letters, and greeting visitors.
- Assisted students in the health room with minor cuts, medicine supplies, and medical equipment.
- Performed in combination with the Bilingual Teacher Assistant position.
- Handled parent and community member inquiries and provided information on school policies and procedures.
- Ensured timely and accurate data entry and record-keeping.
- Assisted with administrative tasks to support office operations.
Preschool Teacher Assistant
Head Start
01.2011 - 06.2013
- Attended to children’s basic needs by feeding them, dressing them, and assisting in using the bathroom.
- Served meals and snacks following nutritional guidelines.
- Prepared materials and classrooms for class activities.
- Performed administrative duties such as hall and cafeteria monitoring, and bus loading and unloading.
- Cleaned rooms and other work areas to health standards.
- Addressed behavioral and learning issues with parents and teachers.
- Communicated with children’s parents about daily activities and behaviors.
Education
General Education Coursework - undefined
Chemeketa Community College
Salem, Oregon06.2009
High School Diploma - undefined
Early College High School
Salem, Oregon06.2008
Skills
- Bilingual English/Spanish with Translating Experience
- Communication
- Customer Service
- English/Spanish and Math Tutor
- First Aid/CPR
- Lesson Planning
- Microsoft Word and PowerPoint
- Multitasking
- Office Management
- Organized
- Schedule Management
- Team Management
Timeline
Office Assistant
Cesar Chavez Elementary
09.2022 - 06.2023
Bilingual Teacher Assistant
Cesar Chavez Elementary
10.2017 - Current
Preschool Teacher Assistant
Head Start
01.2011 - 06.2013
High School Diploma - undefined
Early College High School
General Education Coursework - undefined
Chemeketa Community College