Yvette D. Olivas
Carlsbad,NM
Summary
Motivated team player seeks position with an organization to utilize skills and knowledge within an operations environment
Highly organized Dispatch Assistant with strong experience in coordinating transportation logistics, managing dispatch communications, and facilitating timely deliveries. Exhibit strong skills in multi-tasking, problem-solving, and maintaining efficiency under pressure. Previous roles have demonstrated an ability to streamline operations, improve coordination efforts, and contribute positively to team dynamics.
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
12
12
years of professional experience
Work History
Dispatch Assistant
Agave Transportation
Carlsbad, New Mexico
12.2022 - Current
- Coordinated daily dispatch operations and ensured timely driver assignments.
- Communicated with drivers to confirm routes and delivery schedules.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Maintained accurate records of shipments and driver logs for compliance purposes.
- Collaborated with team members to streamline communication and improve processes.
- Managed incoming calls from clients to address inquiries and provide support.
- Supported logistics team in planning and implementing efficient transportation strategies.
- Resolved conflicts that arose during transportation activities such as late arrivals or damaged goods.
- Generated regular reports summarizing dispatch activity including number of orders processed per day, week, month.
- Managed client databases containing contact information, order histories, payment details.
- Prepared manifests and other relevant paperwork for driver pickups and deliveries.
- Investigated customer complaints related to delays in deliveries or discrepancies in orders received.
- Coordinated communication between dispatch team members and customers regarding any changes in delivery schedule or route plan.
- Informed customers regarding estimated arrival times of shipments based on current traffic conditions.
- Reviewed driver logs for accuracy prior to submitting them for payroll processing.
- Reported delays, accidents, or other traffic and transportation situations.
- Ensured compliance with company policies and procedures related to dispatching activities.
- Processed data entry into a computer system to update inventory levels as well as customer orders.
- Organized documents for the dispatch team, including manifests, invoices, and delivery notes.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Cashier
Southwest Pharmacy
Carlsbad, NM
09.2017 - 04.2022
- Greeting and assisting customers to meet needs
- Receiving/processing payments
- Complete transactions completely and efficiently
- Customer Service to various needs accordingly to each circumstance
- Delegated each patient’s profile according to H.I.P.P.A standards
- Assisted Customers in up sales of various items
- Manage all incoming calls on multi-line phone system within timely manner to provide adequate information
- Verified Patient identity to verify insurance and accurate payment
- Abided by all H.I.P.PA, OSHA, FDA guidelines to state laws and requirement
- Establishing individual relationship with patients/customers to build repour
- Developed kin ship with work team to establish and perform daily duties
- Handled customer transactions accurately and efficiently at Southwest Pharmacy.
- Provided assistance to customers in selecting over-the-counter medications.
- Maintained a clean and organized checkout area for optimal customer experience.
- Managed cash register operations, including processing returns and exchanges.
- Collaborated with team members to ensure seamless store operations during peak hours.
- Assisted in inventory management by restocking shelves as needed.
- Addressed customer inquiries and resolved issues with professionalism and care.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
Salesclerk
Jenkins Home Center
Carlsbad, NM
03.2014 - 10.2016
- Collect necessary documents to create contract for bill of sale
- Verify documentation to create charge tickets and monthly payments
- Obtain location for merchandise to be delivered in a timely manner
- Kept proficient and accurate profiles for each customer
- Ensured each account was up to date daily with monthly collections
- Assisted Customers to companies’ quality of services
- Created purchase orders for deliveries
- Collected proper paperwork to maintain files that merchandise was obtained/signed for owner ship
Education
New Mexico State University-Carlsbad
Carlsbad, NMSkills
- Provide great customer service
- Experience in data entry
- Proficient in excel
Languages
English
Full Professional
A1
Spanish
Professional
A1
Training
- H.I.P.P.A
- OSHA
- FDA GUIDELINES
- CASHIER MULTI PAYMENT TRANSACTIONS
- MULTI-LINE PHONE SYSTEM
- CUSTOMER SERVICE
References
- Tenille Methola, Land Law Examiner, Bureau Of Land Management, 620 E Green St., (210)-394-4250
- Jasmine Olivas, Pharmacy Technician, Southwest Pharmacy, 2402 W Pierce St, (575) 499-8251
- Reyvon Corella, Scale House Operator, Cetane Energy, LLC, 3302 E. Greene, Carlsbad, NM, 88220, (575) 988-1737
Timeline
Dispatch Assistant
Agave Transportation
12.2022 - Current
Cashier
Southwest Pharmacy
09.2017 - 04.2022
Salesclerk
Jenkins Home Center
03.2014 - 10.2016
New Mexico State University-Carlsbad