Yvette Hinton
Baltimore,MD
Summary
Organized ESV Specialist, eager to leverage strong problem-solving abilities and attention to detail, to transition into an entry-level administrative position. Solid foundation in customer service, service desk operations, and quality assurance. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments.
Overview
24
24
years of professional experience
Work History
EVS Housekeeper
Future Care Nursing Home
Baltimore , MD
08.2018 - Current
- Support the housekeeping team to ensure high standards of cleanliness, hygiene, and tidiness in all residents' rooms, offices, and all public areas.
- Follow the schedule of tasks to be completed daily due to residents' needs.
- Deep cleaning of bedrooms during downtime and when needed.
- Monitor levels of cleaning supplies and placed orders when necessary.
- Check and stock inventory throughout the facility.
- Attend staff meetings and training as needed.
- Practice establishes infection control methods to reduce risks to patients, families, and medical staff.
- Document and report necessary facility and building repairs observed.
Sales Associate/Cashier
Giant Food Stores
Baltimore, MD
04.2018 - 06.2020
- Meet and greet customers to ensure outstanding service
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases using IBM Cash Register.
- Answer questions concerning policies, products, and services.
- Maintain orderly appearance of cash register and supply stock.
- Managed returns, exchanges and refunds in accordance with store policy.
Quality Assurance Specialist
CSRA Technology
Washington , D.C.
01.2014 - 01.2016
- Provided weekly assessments of Agile process improvement and agile practices (planning sessions, daily scrums, demos, and retrospectives).
- Performed daily, weekly, and monthly Agile assessment reports on software development teams.
- Performed program-level process audits to ensure processes and practices are compliant with company policies and procedures.
- Provided agile metrics and measurements against deployments, retrospective action items (open/resolve), cycle time, and risk management.
- Documented and executed detailed test plans and test cases, summarized and logged audit findings for reporting purposes.
Senior Service Desk Support
Computer Science Corporation, CSC
Washington, D.C.
03.2001 - 08.2014
- Provided tier 2/3 operational support for 3 program service desks: EDMS, BENEFITS, and STARLIGHT Mainframe under the Department of Homeland Security/USCIS, which includes 21 systems applications.
- Led tier 2 analysts in several functional areas, including Incident Management support, Production Control Database, Email Management, and Active Directory support (add and delete) user ID.
- Prepared daily incident and problem management reports on quality assurance to improve customer service.
- Planned and written documentation, which included goals and objectives of service desk procedures, common errors, and work-around solutions from incident and problem issues.
Education
MBA - Business Administration And Management
Strayer University
Washington, DC07-2014
Bachelor of Science - Business Management
Strayer University
Washington, DC01-2006
Skills
- Microsoft Windows 11
- MS Word
- Microsoft Office Excel
- PowerPoint
- MS Office Outlook
- Agile Concepts
- SharePoint
Community Volunteer Work
- Work with community president and vice president to improve the quality of community affairs Attend
community district meetings and provide reports to president and committee Create monthly meeting agendas
Provide minuets for monthly meetings Research and analyze residents needs and concerns Schedule community
events Submit service request for residents
Timeline
EVS Housekeeper
Future Care Nursing Home
08.2018 - Current
Sales Associate/Cashier
Giant Food Stores
04.2018 - 06.2020
Quality Assurance Specialist
CSRA Technology
01.2014 - 01.2016
Senior Service Desk Support
Computer Science Corporation, CSC
03.2001 - 08.2014
MBA - Business Administration And Management
Strayer University
Bachelor of Science - Business Management
Strayer University
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