Yvette Ingram
Washington,DC
Summary
Demonstrated ability to streamline operations and enhance customer experiences through effective communication and problem-solving. Skilled in managing schedules, coordinating activities, and advocating for clients in various environments. Committed to utilizing these skills in a customer service representative role to drive organizational success.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Administrative Assistant (Intern)
Bright Beginnings (Preschool & Child Care)
Washington, DC
01.2020 - 11.2020
- Managed daily scheduling for staff and children, ensuring smooth operations.
- Coordinated communication between parents and teachers to discuss children's progress.
- Assisted in organizing educational activities and preparing materials for classroom use.
- Organized documents to streamline office processes and improve efficiency.
- Scheduled weekly appointments using Google Calendar to optimize time management.
- Answered phone calls, providing accurate information.
Cashier
Family Dollar
Capitol Heights, MD
08.2017 - 07.2018
- Processed customer transactions using point-of-sale systems accurately.
- Maintained clean and organized checkout area for efficient operations.
- Assisted customers with product inquiries and provided recommendations.
- Maintained & organized shelves to enhance product visibility, floor sets & marketing display's, responded to service inquiries and coordinated resolutions with management and associates to improve customer satisfaction.
Line Stander (On Call)
CVK Group Inc. Legal Support Service
Alexandria, VA
02.2013 - 07.2017
- Coordinated line placements in the Senate and House to facilitate legal hearings for law firms and organizations.
- Collaborated with team members to ensure timely document processing.
Marriot Hotel Temporary Hospital Worker
DC Temps
Washington, DC
12.2014 - 02.2015
- Washed, stacked, and organized dishes daily, ensuring cleanliness standards were met. Vacuumed hallways, Managed coat check for attendees, accurately tracking jackets and bags for efficient retrieval.
- Operated machinery to complete production tasks efficiently.
- Maintained clean work areas to ensure safety and compliance.
- Assisted team members with daily workflow and task completion.
Union Advocate
Mid Atlantic Council of Carpenters
Upper Marlboro, MD
01.2009 - 12.2013
- Advocated for union workers at public gatherings on contemporary issues. Coordinated with community organizers to gather and disseminate meeting details daily.
Education
PC Specialist Plus & Generalization Specialist
Career Technical Institute
Washington, DC03-2021
High School Diploma -
Suitland High School
Forestville, MD05-2001
Skills
- Microsoft Office
- Document Management
- Experience with POS systems
- Time Management
- Customer Service
- Customer Rapport
- Team Collaboration
- Attention to detail
- Problem solving
- Effective communication
- Adaptability
- Adaptability to change
Certification
- Adult Mental Heath First Aid USA September 2026
Timeline
Administrative Assistant (Intern)
Bright Beginnings (Preschool & Child Care)
01.2020 - 11.2020
Cashier
Family Dollar
08.2017 - 07.2018
Marriot Hotel Temporary Hospital Worker
DC Temps
12.2014 - 02.2015
Line Stander (On Call)
CVK Group Inc. Legal Support Service
02.2013 - 07.2017
Union Advocate
Mid Atlantic Council of Carpenters
01.2009 - 12.2013
PC Specialist Plus & Generalization Specialist
Career Technical Institute
High School Diploma -
Suitland High School