Alison Esther Silvestre
Bronx,USA
Summary
Dedicated Administrative Support Associate with experience in hospital and office experience. Detail oriented and organized leader with proficiency in training and staff development. Results-focused team player able to take charge in fast-paced, challenging situations.
Overview
18
18
years of professional experience
Work History
Administrative Assistant (Intern)
Julliard School of Admissions
New York, NY
- Greeted visitors in person and over the phone.
- Provided administrative support when needed.
- Handled all clerical duties, faxing, copying, and maintained my principal's office in order.
- Managed incoming/outgoing mail.
- Responsible for multiple telephone lines and transferring to the appropriate person.
- Handled heavy phone activity with families, school personnel, and enrollment department staff.
- Maintain sensitive information and high-volume data entry.
Patient Educator
Montefiore
Bronx, NY
02.2022 - Current
- Serve as a liaison between the patient, physician, and specialist
- Verify insurance coverage status and collect and record payments utilizing automated systems.
- Register new patients, update existing patient information
- Responsible for Risk Assessment & Patient Screening.
- Educated patients on HIV Prevention Education (PrEP/PEP), Medication Adherence Support.
- Responsible for Community Outreach & Engagement, Sexual Health Counseling.
- Support patients with refill requests, prior authorizations, and forms.
- Assist patients by determining their needs and evaluated medical history
- Answer telephones, take accurate messages, and report any issues to Registered Nurse and Physicians
Administrative Support Associate/Referral Coordinator
Northwell Health
New York, NY
05.2012 - 10.2016
- Perform a variety of clerical functions to ensure the efficient operation of a clinic.
- Serve as a liaison between the patient, physician, and specialist.
- Verify insurance coverage status and collect and record payments utilizing automated systems.
- Register new patients, update existing patient information.
- Schedule follow-up appointments, post-op appointments and surgical procedures.
- Assist with primary care provider changes.
- Support patients with refill requests, prior authorizations, and forms.
- Conduct follow-ups and coordinate transportation for patients.
Patient Service Representative
Access Community Health Center
Bronx, NY
11.2011 - 05.2012
- Serve as a liaison between the patient, physician, and specialist
- Verify insurance coverage status and collect and record payments utilizing automated systems.
- Register new patients, update existing patient information
- Schedule follow-up appointments, post-op appointments and surgical procedures
- Assist with primary care provider changes
- Support patients with refill request, prior authorizations, and forms
- Record and organize minutes for admin staff meetings
- Member of QI Collaborative: Healthy Steps & Advance Access Committee
- Trained using EPIC
Patient Navigator/Front desk
Realization Center
New York, NY
08.2008 - 10.2011
- Greeted patients and visitors, in person or on the phone; answering or discussing inquiries.
- Provided support to external staff
- Identified obstacles to patient flow and implemented initiatives to decrease patients' wait time.
- Processed patient registration and discharge from the facility.
- Coordinate scheduling with Mount Sinai Hospital to accommodate preferences and urgency for patient consults and procedures.
- Initiate care plan to reduce patient barriers
- Generate monthly reports for care quality improvement meetings
Education
Bachelor of Arts - Health Administration
Monroe College
Bronx, NY06-2026
Associate of Science - Criminal Justice
Monroe College
Bronx, NY12-2010
Skills
- Self-starter with the ability to handle multiple priorities simultaneously
- Ability to work independently
- Outstanding organizational and leadership skills with the ability to oversee and support staff
- NYS Certified Application Counselor, Soarian, All-Scripts Centricity, Knowledge of E-Clinical Software
- EPIC PTAR, T REKS, ECare Next, Microsoft Office, Microsoft Outlook, Patient Scheduling
LANGUAGES
Bi-lingual in English and Spanish.
Timeline
Patient Educator
Montefiore
02.2022 - Current
Administrative Support Associate/Referral Coordinator
Northwell Health
05.2012 - 10.2016
Patient Service Representative
Access Community Health Center
11.2011 - 05.2012
Patient Navigator/Front desk
Realization Center
08.2008 - 10.2011
Administrative Assistant (Intern)
Julliard School of Admissions
Associate of Science - Criminal Justice
Monroe College
Bachelor of Arts - Health Administration
Monroe College