Yvette Jones
Tiger Mart
FAIRMONT,NC
40
years of professional experience
Sales Manager experienced in exceeding targets through effective coaching and team motivation. Drove team performance and implemented successful sales strategies, building strong client relationships that enhanced customer loyalty and resulted in sustained revenue growth.
Work History
Sales Manager
20 Years 8 Months- Developed strategic sales plans aligning with corporate goals to enhance market presence.
- Led sales team to exceed quarterly targets through effective coaching and performance management.
- Established strong relationships with key clients, driving customer loyalty and repeat business.
- Analyzed market trends and competitor activities to identify growth opportunities and adjust strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
Manager
8 Years 4 Months- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Developed initiatives to improve store performance, resulting in increased customer satisfaction scores.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
11 Years- Trained and mentored staff on best practices in customer service and product knowledge.
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Developed staff training programs to enhance team performance and customer service skills.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Resolved customer complaints effectively, improving overall shopping experience and loyalty.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved operational efficiency by adopting new technology for inventory management.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma
- Honoree of principles list
- Awarded the top 2 in the class
- Honor Roll 1980 to 1982
- Ranked in Top 2% of class
- summa cum laude graduate
Skills
Sales strategy development
Sales team training
Sales presentations
Performance management
Account management
Staff management
Relationship building
Motivational skills
Timeline
Sales Manager
Tiger Mart
02.2006 - CurrentRead More
Manager
Dollar General Store
09.1997 - 01.2006Read More
Assistant Manager
Homes Liquor's
07.1986 - 07.1997Read More
West Side High School
High School Diploma
Read More
number 1 in sales in the region
i was number 1 in sales at tiger mart