Yvette Lamar
Deltona,FL
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Volusia County Government
Daytona Beach, FL
03.2019 - Current
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
Child Caregiver
Patricia Jenkins
Sanford, FL
03.2015 - 02.2019
- Maintained effective schedule balance between rest periods, active play and instruction.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Sales Representative
Cardholder Services
Winter Springs, FL
10.2012 - 02.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Customer Service Representative
Convergys
Lake Mary, FL
08.2009 - 10.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts - Criminal Justice
Seminole State College of Florida
Sanford, FL12.2018
High School Diploma -
Seminole High School
Sanford, FL05.2004
Skills
- Inmate Supervision
- Conduct Reporting
- Contraband Searching
- Firearms Training
- Public Safety
- Security Checks
Timeline
Correctional Officer
Volusia County Government
03.2019 - Current
Child Caregiver
Patricia Jenkins
03.2015 - 02.2019
Sales Representative
Cardholder Services
10.2012 - 02.2015
Customer Service Representative
Convergys
08.2009 - 10.2012
Associate of Arts - Criminal Justice
Seminole State College of Florida
High School Diploma -
Seminole High School
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