Yvette Lopez
Pasadena,TX
Summary
Driven Collections Agent from Mi Patria Auto Sales, adept in account management and collections processing, excelled in maintaining high call volumes and securing payment resolutions. Demonstrated exceptional teamwork, multitasking, and organizational skills, achieving fair and efficient outcomes through effective negotiation and rapport-building with customers.
Overview
1
1
year of professional experience
Work History
Collections Agent
Mi Patria Auto Sales
2015.08 - 2016.03
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
Houston Can Academy
05.2018
Skills
- Payment Arrangement
- Collections processing
- Account Management
- Teamwork and Collaboration
- Multitasking and Organization
- Answering Phones
- Dependable and Hardworking
- Reliable
Languages
English/Spanish
Native or Bilingual
Timeline
Collections Agent
Mi Patria Auto Sales
2015.08 - 2016.03
Houston Can Academy
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