YVETTE PEREZ
Houston,Texas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving. Known for reliability and adaptability, seeking for growth within the SOMOS claims department that will allow me to utilize the skills that I've acquired. While providing the opportunity to acquire new skills that will help me advance and grow within the company.
Overview
16
16
years of professional experience
Work History
Bilingual Claims Specialist II
GEICO, Government Employees Insurance
05.2022 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organization skills.
- Followed up with customers on unresolved issues.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the company.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Administrative Assistant
Holt & Young, P.C.
07.2018 - 05.2022
- Greet and assist clients and property owners
- Receive and direct incoming calls
- Prepare and maintain payment logs
- Preparation of correspondence to clients pertaining to bankruptcy payments
- Maintain inventory of closed files
- Review and mail monthly invoices to clients
- Assist office manager and office assistant manager with numerous clerical tasks.
Sales Associate
Torrid
01.2019 - 02.2020
- Customer sales representative
- Maintained high productivity by efficiently processing cash, credit, and debit payments for customers
- Assisted customers by updating their accounts, sign up for new services and special offers
- Increased sales and add-on purchases by promoting specific item options to customers
- Assisted customers in finding specific products, answering questions and offering advice
- Maintained sales floor to ensure all visual standards were met.
Senior Education Investigator
PreCheck Inc.
07.2016 - 07.2018
- Ensured quality and accuracy performance to our clients
- Performed investigative research using multiple resources to verify a job candidate’s background information and other related information
- Prepared and presented the investigative research results to clients.
Program Clerk
Cypress-Fairbanks ISD
06.2014 - 05.2016
- Maximized and utilized documentation according to the Club Rewind procedures
- Addressed situations according to the rules and procedures
- Conducted phone calls with parents regarding student behavioral issues, illnesses, payments and other similar information.
Administrative Assistant
Holt & Young, P.C.
12.2012 - 06.2014
- Greeted and assisted clients and property owners
- Received and directed incoming calls
- Distributed incoming mail and prepared outgoing mail
- Reviewed and mailed monthly invoices to clients
- Assisted office manager and office assistant manager with numerous clerical tasks.
Customer Service Representative/Dispatcher
Safelite Auto Glass
08.2008 - 12.2012
- Receive and direct incoming calls
- Performed basic accounting tasks such as invoices, deposits and daily cash transactions
- Telephone conferences with insurance companies to verify policies
- Customer sales representative.
Education
Police Academy -
University of Houston Downtown
05.2011
High School Diploma -
Cypress Springs
06.2008
Skills
- Bilingual-Spanish
- Positive Attitude
- Detail Oriented
- Time Management
- Multitasking
- Telephone Etiquette
- Dependability
- Problem solving
- Adaptability
- Efficiency
- Self-Motivation
- Decision-Making
- Critical Thinking
- Customer Service
- Organizing and Prioritizing Work
- Attention to Detail
Accomplishments
Directors Club May, 2024
Timeline
Bilingual Claims Specialist II
GEICO, Government Employees Insurance
05.2022 - Current
Sales Associate
Torrid
01.2019 - 02.2020
Administrative Assistant
Holt & Young, P.C.
07.2018 - 05.2022
Senior Education Investigator
PreCheck Inc.
07.2016 - 07.2018
Program Clerk
Cypress-Fairbanks ISD
06.2014 - 05.2016
Administrative Assistant
Holt & Young, P.C.
12.2012 - 06.2014
Customer Service Representative/Dispatcher
Safelite Auto Glass
08.2008 - 12.2012
Police Academy -
University of Houston Downtown
High School Diploma -
Cypress Springs
Similar Profiles
Jessica GreerJessica Greer
Telephone Claims Representative at GEICO, Government Employees InsuranceTelephone Claims Representative at GEICO, Government Employees Insurance
Angela RossAngela Ross
Claims Adjuster at GEICO, Government Employees InsuranceClaims Adjuster at GEICO, Government Employees Insurance
STEVEN MORRISONSTEVEN MORRISON
SALES at GEICO, Government Employees InsuranceSALES at GEICO, Government Employees Insurance
Cardair EvansCardair Evans
Claims Representative at GEICO, Government Employees InsuranceClaims Representative at GEICO, Government Employees Insurance
Ashley BandaAshley Banda
Patient Service Representative at Privia Gulf Coast ImagingPatient Service Representative at Privia Gulf Coast Imaging