Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvette Phillips

Chicago,IL

Summary

Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.


Overview

11
11
years of professional experience

Work History

Mapping Associate

Vivid Seats
04.2022 - Current
  • Optimizes inventory management with extreme attention to detail while researching critical event information for a high volume of rapidly changing live productions through Vivid
  • Ensures accurate linking to over a 500 plus seller listings weekly with correct venue, date, time and location
  • Enhances customer satisfaction by providing timely responses to inquiries and concerns related to past and present live events
  • Tracks and records open and closed orders with change request to prevent errors and enhance customer loyalty
  • Streamlines communication through interfacing Slack channels establishing clear protocols for both internal and external correspondence
  • Works to meet or exceed special Metric targets received from management with minimal follow up and maximum accuracy

Greenlight Customer Support Representative

Uber Technologies Inc
11.2016 - 05.2020
  • Provided 5-star in-person support in a fast-paced environment
  • Assisted Uber with interviewing Top Tier driving partners i.e. Uber Black
  • Followed support logic, policies, procedures, and programs to help new and existing drivers
  • Logged over 200 plus driver partners a week into Bliss database during concierge role to ensure requests were solved as needed
  • Provided empathetic support for driver partners experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Trained new drivers on company policies, procedures, and best practices while driving with Uber
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.

Project Assistant

Trice Construction
09.2014 - 03.2016
  • Completed multiple tasks simultaneously to optimize project completion.
  • Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
  • Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
  • Maintained a well-organized document repository for easy access to vital information during massive concrete laying projects
  • Contributed to successful project outcomes by providing comprehensive administrative support to the team.

Education

Information Technology - Information Technology

Year Up Chicago
Chicago, IL
07-2014

High School Diploma -

ACE Technical Charter Highschool
Chicago, IL
06-2013

Skills

  • Time management
  • Attention to detail
  • Policy implementation
  • Problem-solving abilities
  • Multitasking and organization
  • Task prioritization
  • Data collection and analysis
  • Honest and dependable
  • Customer assistance
  • Strong communication and interpersonal skills
  • New hire training
  • Management support
  • Cross-functional teamwork
  • Data entry
  • Inventory management
  • Customer relationship management (CRM)

Timeline

Mapping Associate

Vivid Seats
04.2022 - Current

Greenlight Customer Support Representative

Uber Technologies Inc
11.2016 - 05.2020

Project Assistant

Trice Construction
09.2014 - 03.2016

Information Technology - Information Technology

Year Up Chicago

High School Diploma -

ACE Technical Charter Highschool

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