YVETTE ROBINSON
Antioch,TN
Summary
I have many years of experience working and volunteering in Criminal Justice , Social Services, and Non Profit settings. I am equipped with strong problem - solving abilities, excellent communication skills, and detail oriented. I am committed and passionate to the cause of helping others reach their maximum potential. Throughout my professional career I have developed curriculums and trained professional on all levels. I consider myself a life-long learner.
Overview
6
6
years of professional experience
Work History
Membership Manager/ Development Administrator
National Museum of African American Music
2022.11 - Current
- Increased new and renewal memberships by 40%
- Organized successful networking events, fostering connections among members and industry professionals.
- Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
- Managed Rhythm and Blues Foundation grant.
- Increased membership retention through effective communication strategies and personalized outreach.
- Collaborated with other departments within the organization to ensure seamless coordination of member-related activities and events.
- Worked closely with the finance department to monitor revenue generation from memberships and related services.
- Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions.
Client Support Specialist
Jean Crowe Advocacy Center
2018.09 - 2022.11
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Increased customer loyalty through personalized follow-up communications after successful issue resolution.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
Education
Bachelor of Science - Criminal Justice
Tennessee State University
Nashville, TN08.1990
Skills
- Data entry proficiency
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Training and Development
- Professional and Courteous
Published Author
I have written and published three children's books. The books tell stories about a bear cub and family adventures.
Timeline
Membership Manager/ Development Administrator
National Museum of African American Music
2022.11 - Current
Client Support Specialist
Jean Crowe Advocacy Center
2018.09 - 2022.11
Bachelor of Science - Criminal Justice
Tennessee State University
Similar Profiles
Yvette RobinsonYvette Robinson
Guest Experience and Amplify Manager at National Museum of African American MusicGuest Experience and Amplify Manager at National Museum of African American Music
BRANDI COATESBRANDI COATES
EDUCATION PROGRAMS MANAGER at NATIONAL MUSEUM OF AFRICAN AMERICAN MUSICEDUCATION PROGRAMS MANAGER at NATIONAL MUSEUM OF AFRICAN AMERICAN MUSIC
Nalo MitchellNalo Mitchell
Executive Director at African American History MuseumExecutive Director at African American History Museum