Summary
Overview
Work History
Education
Skills
My goals and current occupation.
Timeline
Generic

Yvette Salinas

Greeley,CO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

StarTek
Greeley, CO
01.2014 - 03.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Deposit Services Representative

TeleTech
Evans, CO
04.2012 - 01.2014
  • Processed customer deposits and withdrawals accurately and timely.
  • Answered customer inquiries regarding account balances, transactions, fees and other related banking services.
  • Verified accuracy of deposit slips, checks and cash amounts received.
  • Identified suspicious activities and reported them to the supervisor and manager accordingly.
  • Provided exceptional customer service by responding promptly to all customers' requests or complaints.
  • Assisted customers with opening new accounts, transferring funds between accounts, closing existing accounts and making loan payments.
  • Adhered to bank policies and regulations when processing transactions for customers.

Customer Service Representative

Afni
Evans , CO
01.2010 - 03.2012
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

North Ridge High School
Greeley, CO
05-2006

Skills

  • Product Knowledge
  • Data Collection
  • Data Entry
  • Information Security
  • Complaint resolution
  • Call Management
  • Inbound and Outbound Calling
  • Conflict Mediation
  • Research
  • Quality Control
  • Complaint Handling
  • Customer Relations
  • Positive and professional
  • Building rapport

My goals and current occupation.

  • I am currently s Stay-at-home Mom looking to start a career with your company! I have over 6 years of telecommunications experience and come with a positive outlook and I am a valuable addition to any team. I enjoy reading and keeping my mind focused. I am actively involved in all three of my children's sports and school. I volunteered with my son's kindergartner class and assisted in teaching at his elementary school with basic computers. In my role as Stay-at-home mom I plan out all appointments, schedules and transportation for the school ear and all included activities while maintaining the finances in our home.

Timeline

Customer Service Representative

StarTek
01.2014 - 03.2014

Deposit Services Representative

TeleTech
04.2012 - 01.2014

Customer Service Representative

Afni
01.2010 - 03.2012

High School Diploma -

North Ridge High School
Yvette Salinas