Yvette Smith
Laurel
Summary
Dynamic leader with a proven track record at Kindness in Action Missions, Inc., enhancing community engagement and strategic planning. Proficient in project management, customer relations, Microsoft Office, and event planning, I deliver impactful results through effective communication and collaboration.
Overview
16
16
years of professional experience
Work History
CEO
Kindness in Action Missions, Inc
Oakland
10.2024 - Current
- Led strategic planning to enhance mission impact and community engagement.
- Directed staff recruitment, training, and development programs to build capacity.
- Facilitated board meetings to align goals and strategies with organizational vision.
- Established communication strategies to promote mission awareness and advocacy.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Represented the organization at conferences, events, and networking activities as needed.
- Managed executive team members to ensure successful execution of projects in a timely manner.
Church Secretary
Sunshine of Faith International Ministries
01.2010 - Current
- Provided administrative support, including scheduling, document management, bookkeeping and event planning.
- Maintained confidentiality of church records and correspondence.
Business Owner
Kingdom Designations, LLC
01.2021 - 01.2023
- Managed business operations, client communications, and virtual tasks.
- Organized and maintained client databases, ensuring timely responses to inquiries.
- Developed strong customer relations through effective communication.
Owner/Agent
Rejuvenation Travel Agency
01.2019 - 01.2021
- Assisted clients in planning and booking travel arrangements.
- Delivered excellent customer service by addressing client needs and concerns promptly.
Call Center Customer Service Representative
Pizza Hut
01.2017 - 01.2018
- Handled high volumes of calls, resolving customer inquiries efficiently and professionally.
- Demonstrated strong problem-solving skills in a fast-paced environment.
Education
A.A.S - General Education
Montgomery College
Takoma, MarylandSkills
- Document creation
- Microsoft Office software
- Data entry
- Filing, faxing, and scanning
- Time management
- Virtual assistant
- Customer/member relations
- Appointment scheduling
- Travel booking
- Database management
- Spreadsheets
- Calendar and email management
- Event planning
- Project management
- Social media marketing
- Board facilitation
Timeline
CEO
Kindness in Action Missions, Inc
10.2024 - Current
Business Owner
Kingdom Designations, LLC
01.2021 - 01.2023
Owner/Agent
Rejuvenation Travel Agency
01.2019 - 01.2021
Call Center Customer Service Representative
Pizza Hut
01.2017 - 01.2018
Church Secretary
Sunshine of Faith International Ministries
01.2010 - Current
A.A.S - General Education
Montgomery College