Yvette Valdez
Tomball,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Priority Health Medicare
08.2022 - Current
- Called patients to confirm scheduled appointments, and obtain additional details.
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
Customer Service Specialist
Healthgrades
03.2019 - 08.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
Customer Service Representative
Health Care Service Corporation
02.2017 - 02.2019
- Produced monthly reports using advanced Excel spreadsheet functions.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Upheld HIPAA regulations and standards for protecting patient information.
Education
High School Diploma -
Katy High School
01-2017
Skills
- Product development
- Leadership
- Call documentation
- Customer acquisition
- Data analysis
- Marketing strategies
- Customer-oriented
- Multitasking
- Strategic sales knowledge
- Claims analysis
- Data entry
- Quick learner
- Active listening skills
- Customer relationship management
- Good communication skills
- Problem resolution
- Telephone etiquette
Timeline
Customer Service Specialist
Priority Health Medicare
08.2022 - Current
Customer Service Specialist
Healthgrades
03.2019 - 08.2022
Customer Service Representative
Health Care Service Corporation
02.2017 - 02.2019
High School Diploma -
Katy High School
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