Yvette Villarreal
Harlingen
Summary
Accomplished Social Media Marketer from Wentworth Plastic & Reconstruction, adept in leveraging skills like Social Media Strategy and Community Engagement to enhance brand visibility and foster user interaction. Excelled in creating impactful campaigns and fostering client relationships, significantly increasing brand awareness through innovative marketing strategies and meticulous market research. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
Work History
Social Media Marketer
Wentworth Plastic & Reconstruction
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Generated leads through the creation of compelling and shareable content for various digital channels.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Organized and managed social media contests, giveaways, or events to further engage with the target audience and increase brand awareness.
- Strategized and developed video content for client's website and social media publications.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Collaborated with cross-functional teams to promote brand consistency across all social media channels.
- Stayed current on industry trends and emerging platforms, leveraging new opportunities to expand brand reach.
- Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms.
- Built relationships with industry influencers to increase brand awareness and engagement.
- Created customized marketing materials to increase product awareness.
- Created content strategies for digital media.
- Crafted and implemented strategies to increase search visibility and website traffic.
Patient Care Coordinator
Wentworth Plastic & Reconstruction
07.2020 - 04.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Handle surgical scheduling with hospital staff
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Assistant Manager
M.A.V Trucking
05.2011 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Harlingen High School
Harlingen, TX2009
Skills
- Paid Advertising
- Social Media Strategy
- Conversion Optimization
- Mobile marketing
- Community Engagement
- Content Curation
- Visual design
- Decision-Making
- Client Engagement
- Data Entry
- Market Research and Analysis
Timeline
Patient Care Coordinator
Wentworth Plastic & Reconstruction
07.2020 - 04.2024
Assistant Manager
M.A.V Trucking
05.2011 - 07.2020
Social Media Marketer
Wentworth Plastic & Reconstruction
Harlingen High School
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