YVETTE JOYCELYN EVANS

• Communicate regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
• Offer new and existing customers popular products increasing territory distribution from the low 1900/ cases to 4,858/ cases in 4 months.
• Work diligently to resolve unique and recurring complaints, promoting loyalty and enhancing store level relationships.
• Maintain 440 accounts in rotating 3 week cycle servicing Safeway, Lucky's, Independent Grocers, as well as large chain convenience and drug stores; documenting every visit using proprietary software transmitting data from my iPad.

• Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Maximize efficiency by scanning items quickly and staging as many as 90 items per hour.
• Use mobile application to complete orders, request permission for substitutions and communicate in real-time with online customers.

• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Reported remotely regarding each completed assignment, uploaded photos and surveys verifying completion or discrepancies daily.
• Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
• Arranged consistent shelves, racks , and magazine displays at 26 locations by following established planograms.

This was a first of it's kind project to see if informing voters of incorrect/problematic voter registration applications would increase voter turnout in the 2018 midterm election.

• Processed voter registration cards gathered from canvassing drives in Georgia, Florida, Pennsylvania, Colorado and Arizona assuring timely disbursement to appropriate Registrar of Voters.
• Visually inspected and noted errors or discrepancies [ missing information or incorrectly documented changes ] on each scanned voter registration form using Google Sheets.
• Visual inspections were followed by phoning and verifying content of each form directly with registrant and recording results of each contact .
• Personally reviewed, processed and documented more than 20,000 voter registration applications in 6 months.
• Trained QA personnel in the strict protocols used to preserve information confidentiality in accordance with federal privacy laws.

• Conducted surveys for 3 transportation agencies: VTA [Santa Clara County Public Transportation]; MUNI [San Francisco Municipal Public Transportation]; and , AC Transit [Alameda County Public Transportation] .
• Acquired roadway data for state and federal agencies mapping point to point commuter trip details.

• Recruited and trained workers to handle field canvassing functions.
• Canvassed door-to-door talking to families about their vision for Silicon Valley and identifying challenges.
• Interviewed members of specific populations to understand and document anecdotal data for presentation.

• Led street team in delivery of membership project, resulting in greater organizational visibility in local market; monthly membership commitments; and, awareness of Syrian Refugee Crisis.
• Worked closely with Director to set and maintain fundraising goals through monthly membership accruals.
• Conducted research, gathered information from multiple sources and presented results to a group comprised of national and international Amnesty leadership.
• Educated young people about strategies for driving discussions and promoting social changes.