Yvo Martinez
Los Angeles,CA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Consumer Specialist
Nike
Los Angeles, California
12.2023 - 02.2025
- Assisted customers with product inquiries and service-related questions.
- Created processes to ensure efficient handling of customer requests.
- Developed training materials for new employees to enhance service delivery.
- Collaborated with team members to refine customer service strategies.
- Analyzed customer feedback to identify improvement areas and implement changes.
- Maximized outreach through implementation of effective marketing strategies.
General Merchandiser
Target
Los Angeles, California
06.2022 - 12.2023
- Assisted customers in locating products and answering inquiries.
- Conducted inventory counts to ensure product availability and accuracy.
- Collaborated with team members to execute promotional displays effectively.
- Trained new employees on proper handling of merchandise in accordance with company policies.
- Conducted regular inventory audits to prevent stock discrepancies.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Operated forklift and pallet jack to transport heavy loads.
Education
Computer And Information Systems Security
Coursera
12-2025
Computer And Information Systems Security
West Los Angeles College
Culver City, CAMedical Technology
Santa Monica College
Santa Monica, CASkills
- Data analysis
- Customer service
- Effective communication
- Project management
- Team collaboration
- Technical troubleshooting
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
- Evelyn Guancin- Aerospace Operations at Q-Tech Cooperation 2000-2025
Timeline
Consumer Specialist
Nike
12.2023 - 02.2025
General Merchandiser
Target
06.2022 - 12.2023
Computer And Information Systems Security
Coursera
Computer And Information Systems Security
West Los Angeles College
Medical Technology
Santa Monica College
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