Yvonda S. Dawson
Cleveland,OH
Summary
Route Supervisor with a proven track record at Rumpke Waste & Recycle, enhancing route efficiency and driver performance. Route planning and coordination, backed by strong abilities in team building and conflict resolution. Excel in strategic planning and customer service, ensuring operational excellence and safety compliance. Seasoned Route Supervisor recognized for high productivity levels and efficient task completion. Possess specialized skills in route optimization, team leadership, and operational management. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive team dynamics.
Overview
26
26
years of professional experience
Work History
Route Supervisor
Rumpke Waste & Recycle
Broadview Hts, OH
03.2022 - Current
- Manage daily activities and performance of route drivers, train and direct employees to improve overall performances, dispatch daily assignments, monitor and enforce quality and safety standards and ensure productivity and goals, ensure completion of daily routes, monitor and track employee attendance
- Driver observations and vehicle inspections
- Investigate accidents, injuries and property claims, weekly time sheets; apply vacation requests, bonuses and evaluations, Micro soft word, Excel applications
Professional Drive
Greater Cleveland Regional Transit Authority
Cleveland, OH
03.2020 - 12.2021
- Collect travel fares, transport passengers safely to and from specific destinations along routes, customer service, pre-trip inspections, and post-trip inspections
- Reported any vehicle malfunctions or accidents immediately to management.
- Maintained safe driving history with no critical incidents.
- Operated a variety of vehicles safely in diverse weather conditions.
Professional Driver/Phlebotomist
American Red Cross
Cleveland, OH
08.2018 - 02.2020
- Customer Service, data entry, bloodmobile service, Dot driver
- Enhanced customer satisfaction by providing courteous and professional service.
- Documented daily mileage, gas, and other data.
- Loaded and unloaded trucks manually as needed using appropriate lifting techniques.
Professional Driver
Cleveland Municipal School District
Cleveland, OH
08.2017 - 08.2018
- Transport students to and from school, maintain children safety
- First aid, Report writing
- Checked vehicle after shift for damage.
- Developed positive relationships with students through friendly interactions.
- Reported student behavior incidents promptly to the appropriate personnel.
Professional Driver
Greater Cleveland Regional Transit Authority
Cleveland, OH
05.2016 - 08.2017
- Collect travel fares, transport passengers safely to and from specific destinations along routes, provide customer service, conduct pre-trip inspections, and perform post-trip inspections.
- Checked vehicle after shift for damage.
- Documented customer service issues, expenses, mileage and other key information.
- Report and malfunctions in a timely manner.
Swint Logistics
Detroit, MI
11.2015 - 05.2016
- Hauling freight across the county or region
- Track mileage, perform safety checks, schedule truck maintenance, trucking logs.
- Route planning, adherence to safety standards
Professional Driver
Cleveland Municipal School District
Cleveland, OH
07.2015 - 11.2015
- Checked vehicle after shift for damage.
- Developed positive relationships with students through friendly interactions.
- Prepared reports that stated total number of students, hours worked or mileage.
- Reported student behavior incidents promptly to the appropriate personnel.
Professional Driver
Area Temporary Agency
Cleveland, OH
03.2015 - 06.2015
- Presented order bills and collected payments for deliveries.
- Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Professional Driver
Schneider National Trucking
West Memphis, AR
10.2014 - 01.2015
- Checked vehicle after shift for damage.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Fulfilled back haul orders and spotted trailers in loading yard.
Juvenile Corrections Officer
Martha K. Glaze
Hampton, GA
10.2013 - 09.2014
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Instructed inmates in work assignments and explained tasks.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Conducted fire, safety and sanitation inspections.
- Guarded facility entrances to screen visitors.
- Established rapport with inmates by displaying professional attitude towards them while maintaining firmness when needed.
- Performed regular inspections of cells making sure they are clean, secure and free from any hazardous materials.
Protective Service Officer
Cuyahoga County Sheriff Department
Cleveland, OH
02.2012 - 06.2013
- Managed access control systems such as swipe cards, key pads or biometric scanners.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Enforced rules, regulations and policies for a safe environment for all personnel on site.
- Provided security services to customers and visitors by monitoring access control points.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Assisted with crowd control at events as needed.
- Maintained high levels of alertness throughout shifts.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Monitored surveillance cameras in order to detect any criminal activities.
- Monitored CCTV systems to ensure safety and security of premises.
Medical Assistant
Metro Health Medical Center
Cleveland, OH
04.2004 - 02.2012
- Documented notes during patient visits.
- Handled general office duties to support administrative staff during peak hours.
- Prepared treatment rooms for patient examinations.
- Assisted back office patient processes to reduce office wait times.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected samples from patients for laboratory testing purposes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Positioned patients properly during examination or treatment for comfort and safety.
Clinical Technical Assistant
University Hospital of Cleveland
Cleveland, OH
04.1999 - 12.2003
- Collected samples from patients for laboratory testing according to established protocols.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Organized supplies needed for each shift ensuring adequate stock levels at all times.
- Collected specimens from patients for laboratory testing purposes.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Ensured that all safety standards were met when providing patient care services.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Performed diagnostic tests such as EKGs, blood draws, urinalysis and glucose monitoring.
Education
Bachelors of Applied Science -
Bellevue University
Omaha, NE01.2012
Ohio Peace Officers Certification -
Cuyahoga Community College
Cleveland, OH01.2009
Associated of Applied Science -
Remington College
Cleveland, OH01.2008
Medical Assistant -
Remington College
Cleveland, OH01.2000
Skills
- Driver training
- Route planning expertise
- Route coordination
- Promotional planning
- Schedule Management
- [Equipment] operation
- Team Coordination
- Multitasking
- Conflict Resolution
- Vehicle Inspection
- Professionalism
- Route Planning
- OSHA Compliance
- Task Delegation
- Operator training
- Strategic Planning
- Incident Reporting
- Communication Skills
- Multitasking Abilities
- Employee Scheduling
- Problem-solving abilities
- Risk Assessment
- Performance monitoring
- Customer Service
- Team building
- Adaptability
Timeline
Route Supervisor
Rumpke Waste & Recycle
03.2022 - Current
Professional Drive
Greater Cleveland Regional Transit Authority
03.2020 - 12.2021
Professional Driver/Phlebotomist
American Red Cross
08.2018 - 02.2020
Professional Driver
Cleveland Municipal School District
08.2017 - 08.2018
Professional Driver
Greater Cleveland Regional Transit Authority
05.2016 - 08.2017
Swint Logistics
11.2015 - 05.2016
Professional Driver
Cleveland Municipal School District
07.2015 - 11.2015
Professional Driver
Area Temporary Agency
03.2015 - 06.2015
Professional Driver
Schneider National Trucking
10.2014 - 01.2015
Juvenile Corrections Officer
Martha K. Glaze
10.2013 - 09.2014
Protective Service Officer
Cuyahoga County Sheriff Department
02.2012 - 06.2013
Medical Assistant
Metro Health Medical Center
04.2004 - 02.2012
Clinical Technical Assistant
University Hospital of Cleveland
04.1999 - 12.2003
Bachelors of Applied Science -
Bellevue University
Ohio Peace Officers Certification -
Cuyahoga Community College
Associated of Applied Science -
Remington College
Medical Assistant -
Remington College
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